The Amivero Team

Amivero helps agencies deliver digital services through a human-centered and data-driven approach by bringing cross-functional experts from product management, engineering, and design together to build products that benefit the public.

Amivero’s team of IT professionals delivers digital services that elevate the federal government; whether national security or improved government services. Our human-centered, data-driven approach is focused on truly understanding the environment and the challenge, and reimagining with our customer how outcomes can be achieved.

Our team of technologists leverage modern, agile methods to design and develop equitable, accessible, and innovative data and software services that impact hundreds of millions of people.

As a member of the Amivero team you will use your empathy for a customer’s situation, your passion for service, your energy for solutioning, and your bias towards action to bring modernization to very important, mission-critical, and public service government IT systems.

The Gist...

As a Customer Experience Designer you will be instrumental in defining the vision for moving the project into the digital age. As a leader in Amivero's Public Experience Portfolio, you'll support the mission of the Centers for Disease Control and Prevention’s (CDC) Office of the Chief Information Officer (OCIO) is to put public health science into action through Information Technology (IT) innovation and modernization. In support of the overall mission, the OCIO is in the process of modernizing and transforming the use of IT to help CDC move into the digital age. CDC is driving enterprise modernization through the selection and adoption of modern technology solutions to improve public health mission by enabling operational efficiency, along with providing a safer, secure, and improved workplace for all the agency and partnering entities. Infusions of new technologies and advanced capabilities provides opportunities to drive process efficiencies and impact the enterprise more rapidly and securely across our mission program and back-office domains.

What Your Day Might Include...

The Customer Experience Designer works across the agency to develop a comprehensive service blueprint by inventorying customer journey information to identify potential gaps, gathering and documenting business processes that support the customer journey, and work with technologists and SMEs to identify and document the connection to systems, databases and infrastructure of underlying processes and experiences.

• Navigate complex organizational relationships to bring stakeholders together around common goals and priorities.
• Lead design workshops, contextual inquiry, diary studies and stakeholder interviews.
• Lead design activities such as journey mapping, experience prototyping and the development of service blueprints.
• Advocate for and explain iterative and human-centered principles so that teams, stakeholders, and government partners understand the value these practices bring.
• Improve the government’s customer experience capacity by coaching and mentoring stakeholders and staff.
• Create compelling case studies that detail how customer needs have been addressed.

You'll Bring These Qualifications...

• Understanding of human-centered design strategies methods and approaches
• Experience gathering and interpreting customer experience data to drive action
• Experience improving organizational effectiveness through CX design and service design
• Ability to communicate functional capabilities of systems and applications through a CX lens
• Ability to understand technical challenges and make educated trade-offs with the team and stakeholders
• Ability to persuasively present to all levels within an organization, both verbally and in writing
• Experience with iterative or agile methodologies

EOE/M/F/VET/DISABLED

All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Amivero complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.