Job description
“Serving Humanity to Honor God”
The mission of Methodist Healthcare Ministries is to serve by improving the physical, mental and spiritual health of those least served in the Southwest Texas Conference area of The United Methodist Church
IT Desktop Support Technician
Dixon Health & Wellness Center
Essential Duties:
- Responds to incident and request tickets in a timely fashion and documents all activity related to the ticket.
- Provides laptop and desktop PC support for on- and off-site users with equipment running Windows operating systems, MAC operating systems, as well as thin client (terminal) support.
- Provides help desk support via phone and email for PC end users, including support of various applications.
- Completes lifecycle maintenance of PC system images using tools such as Symantec Ghost and Microsoft Sysprep, including image creation/updates and system deployment.
- Diagnoses and resolves all PC support issues, including but not limited to, hardware failure, operating system errors, software compatibility issues, and network connectivity.
- Identifies and escalates complex problem reports or service requests to next tier of support as appropriate.
- Instructs users in the use of personal computers, printers and networks.
- Assists with setting up teleconferencing communication system.
- Assists with setting up audio/visual equipment.
- Assists with setting up meetings and conferences.
- Performs other duties as assigned.
Requirements:
High School Diploma or GED required. One year technical experience required.
Competencies:
- Customer Service
- Communication Skills
- Displaying Technical Expertise
- Supporting Coworkers
- Adaptability/Flexibility
Bilingual Spanish Proficiency: No Proficiency.
Computer Skills: Intermediate - able to customize toolbars, import and insert graphs, embed Excel data, and elaborate reports.
Travel Requirements: Up to 25 %
Physical Demands: Moderate physical exertion or activity.
Work Environment: Office environment.
Methodist Healthcare Ministries (MHM) and subcontractor(s) shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.
Methodist Healthcare Ministries (MHM) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
MHM complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
MHM expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of MHM's employees to perform their expected job duties is absolutely not tolerated.
MHM makes reasonable accommodations for individuals with disabilities who are otherwise qualified to perform a job unless such accommodation would impose an undue business hardship.
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