Job description

Albertsons Companies is at the forefront of the revolution in retail. We have a new vision: forging a retail winner that is admired for national strength with deep local roots, that offers an easy, fun, friendly and inspiring experience, no matter how a customer chooses to shop with us. We want talented individuals to be a part of this journey.

A $60Bn company with 2,200+ stores, 23 distribution centers, and 20 food and beverage plants make us one of the largest retailers in the United States. With stores in 34 states serving 34M customers, with 20 well-known brands that include some of your favorites: Safeway, Vons & Pavilions. With an eclectic and legendary history across the nation, we are moving the needle through innovation.

The Information Technology Department is seeking an IT Director, this position will be based in Itasca, IL.

Position Purpose

The IT Divisional Director reports to a Corporate Regional IT Director. This role resides in a Division Office, with a heavy presence & focus on retail store operations. This successful individual will have a dotted line to a member of the Division President Executive Support Team. This role is the point person for all Division IT activities (retail and non-retail) while fostering an environment of service and collaboration with the Division and Corporate teams. Works across functional areas to represent the business needs based on feedback & input from the division and corporate teams. Manages activities and personnel associated with providing technical services to internal customers and stores by identifying, prioritizing, and confirming solutions to current issues & long-term needs.

Responsibilities include:

• Acts as a Business Partner, working with and advising Division Sr. Management regarding IT planning, direction, and strategy to resolve issues & concerns with all IT systems and processes.
• Focal point to the Division Sr. Leadership for all IT needs.
• Helps manage customer expectations concerning systems, services, and performance levels.
• Helps define requirements for standard services and/or solutions for Division Offices, helping coordinate mergers/acquisitions and business reorganizations as they affect the service area.
• Ensures that customer requests for new technologies, enhancements, etc., are going through the proper process.
• Enables capabilities to support solutions and drives to maintain compliance, common systems, standards and applications based on division/corporate directives.
• Coordinates and assists the business case development.
• Engages in Store, Division, and Corporate active projects as needed.
• Partners with Project teams on proof of concept & pilot projects, by communicating with the divisional management and providing feedback on POC’s.
• Partners with Service Desk & all IT support groups on assignment of problems, support issues, repeat issues, and other concerns with store computer systems.
• Participates in post implementation review and “report card” for projects and vendors in service area.
• Embraces, promotes, and communicates process standards, compliance & portfolio management.
• Monitors and executes installation standards.
• Mentor Division Supervisors in break-fix, new store builds & divisional rollouts.
• Assures measurable goals are achieved by building a strong team and setting clear expectations.
• Plan and organize the installations of new hardware and software through the project supervisors.
• Drive change by providing ways to improve productivity and improve customer service.
• Visit stores and inspect IT equipment and ensure working condition with Field Supervisors.
• Ensure collaboration with cross functional teams to maintain store compliance standards.
• Work with Divisional construction and Maintenance to reduce support and maintenance cost.
• Adhere to repair standards and service level agreements established with the business.
• Assists in the planning of divisional projects & manages the execution directly, and through subordinates’ managers.
• Serves as a store and division advocate for IT needs and priorities.
• Manages the expectations of IT projects.
• Communicates change (the how and why) and value to the stores.
• Work with and manage 3rd party IT vendors to meet clear expectations and maintain efficiencies.
• Set goals and objectives for the Field Service Teams responsible for all backstage and retail IT repair, construction, and deployment activities, through in-house and 3rd party service providers.
• Training of new equipment use (coordinate training of applications as necessary).
• Adheres to departmental standards, guidelines, & processes of IT.
• Assists in the administration of Service Agreements.
• Prepares and effectively administers the Division IT Budget.
• Establishes and assures adherence to budgets, schedules, work plans and performance requirements.
• Ensures that all phases of desktop support, including installations, upgrades, software, hardware, operating systems, and operating system configuration issues, are properly coordinated, monitored, tracked, & resolved.
• Coordinates and maintains interdependent relationships between the following:
• Functional Business Teams/Corporate Operations Teams
• Corporate Executive Teams/IT Executive Teams
• Established and maintains strong working relationships with various areas within IT such as:
• Account/Client/Business Alignment Management
• IT Accounting/Finance
• Project Management
• Planned Services
• Service Desk /Operations Management (in house and 3rd party)
• Application Development
• Partners with vendors that service the stores, Store Support Centers and Distribution Centers to ensure service commitments are met
• Work with Regional IT Director to provide an environment of learning, mentoring, and sharing enabling personal empowerment, growth, accountability, responsibility, and succession planning with our HR partners.
• Lead a talented work force to provide legendary customer service maintaining store hardware/software and deployment activities with an exceptional attitude.

Qualifications:

• Bachelor’s degree in IT or business-related area, or equivalent work experience within IT.
• Minimum of 5 years’ experience with technology systems, hardware, and retail applications.
• Minimum of three years’ experience in a senior level, supervisory or management role.
• Minimum of two years’ experience in Client Relationship Management.
• Minimum 5 years Help Desk and/or Store support, installation, and repair experience.
• Retail Industry experience required.
• Excellent oral and written skills with the ability to interact with senior management, technical subject matter experts, and business customers are essential in this role.
• Possess excellent customer service skills with the genuine drive to provide service.
• Knowledgeable of the Company business functions across all business segments.
• Broad-based understanding of IT enterprise, infrastructure, systems and hardware and their interrelationship with business processes.
• Extensive technical knowledge of store IT infrastructure, operations, and back-office functions.
• Experience with IT project management as a project lead or manager.
• Comfortable with ambiguity as needs change on a regular basis with a high degree of initiative and sense of urgency.
• Ability to initiate and implement new projects.
• Ability to work on multiple assignments, meet deadlines, remain detail oriented and maintain composure in fast paced IT environment.
• Demonstrate clear and concise verbal and written communication skills to technical and non-technical people.
• Ability to build and maintain productive professional relationships across the company.
• Excellent interpersonal skills for interactions with all management levels.
• Strong communication and leadership skills with the demonstrated ability to lead and influence technical professionals across the enterprise.
• Results oriented, willing to take responsibility and accept accountability for action
• Demonstrated results of managing to objectives.
• Ability to supervise, lead, coach and motivate a team of employees, working through associates to achieve desired results.
• Possess logical thought process with the ability to quickly learn and adapt to new systems, concepts and procedures and make sound decisions.
• Travel Requirements: 35%.

Job Type: Full-time

Pay: $119,000.00 - $140,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• 8 hour shift

Work Location: In person

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