The Field Technician works on-site, via telephone, or travelling to individual business units as part of the overall I.T. team. And follows established protocols ensuring the consistent operation and maintenance of hardware within a prescribed territory, to the benefit and satisfaction of each individual business unit.

PRIMARY ACCOUNTABILITY:

• Provide timely hardware repairs, including service calls and preventative maintenance in accordance with established protocols.
• Transport equipment and inventory for use in on-site repairs.
• Maintain an adequate inventory of parts and supplies for hardware maintenance.
• Provide timely and tested hardware/equipment upgrades as required.
• Conduct equipment installation to both existing business units and new construction based upon approved schematics or processes.
• Regular rotation of on-call response team providing trouble shooting and/or onsite support.
• Provide thorough, timely and accurate status updates to team and Supervisor for effective maintenance of help desk tickets.
• Provide support to third party vendors in the delivery, installation, configuration and maintenance of products and services.
• Model and promote all shared company values including team compassion, communication, and collaboration.

YOUR EXPERIENCE

• Experience (three years) in IT, customer service, or other related fields.
• At least one year of POS Support Desk experience.
• Understanding of point-of-sale hardware and peripherals.
• Fine detail soldiering.
• Effective verbal and written communication.

COMPENTENCIES

• Ability to make time sensitive decisions based upon best practices and chain of command.
• Critical thinking and problem-solving skills.
• The ability to build rapport with clients.
• Be team-oriented, adaptable, dependable and have a strong work ethic.
• Positive and professional demeanor.

WORK DETAILS

• The shift is 8:00 am - 5:00 pm with on-call availability between 6-8am Monday ? Friday.
• Regular schedule to include on-call hours, weekends and after regular business hours as well as overnight installations.
• Must be able to work until the project is completed so hours may vary.
• Ability to respond to emergency situations that may require travel outside of assigned region.
• Able to reliably and routinely travel 100+ miles with short notice.
• Once hired, must be able to attend paid training in Eugene, OR.
• Training will be provided at headquarters in Eugene, OR. Up to 90 days of depending on skills, knowledge, and abilities.