Job description

As a member of the Exbabylon Managed and Cloud Services Team you will be the first contact for our customers located across the United States and around the world. Our white glove and red-carpet service requires high attention to detail, ability to work in a fast-paced environment, and excellent verbal and written communication skills in addition to the following:

• Answer incoming phone calls and emails from customers
• Provide application support, network administration, and desktop troubleshooting
• Communicate technical information clearly and effectively via phone and email
• Document client communication and workflow in internal ticketing system
• Maintain high degree of professionalism, confidentiality, and integrity with all customers
• Monitoring of remote systems and management of system alerts and notifications
• Maintain high customer satisfaction
• Maintain compliance with all company policies
• Other duties as assignedQualifications:
• Experience with Windows and Mac operating systems
• Understanding of A/D and Azure A/D environments
• Experience with Microsoft Office 365 and Azure
• Basic understanding of VOIP systems
• Basic understand of DNS and networking
• Ability to work well in a team and independently
• Ability to adapt to change and handle stressful situationsEducation and Experience Requirement:
• Minimum 6 months professional IT experience or CompTIA A+ and Net+ certifications
• Prior experience with MSP preferredOther Requirements:
• Excellent typing skills
• Ability to life 50lbs regularly
• Driver’s license with no restrictions and ability to drive company-provided motor vehicle
• Pass an in-depth background check both on hire date and as needed throughout employment
• Position will require (very) occasional nights/weekends like any other in the IT field

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

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