Job description

You are our competitive advantage. Our team of innovators and seasoned professionals fosters an environment where our teammates and our clients can thrive. Since 2011, our innovative structure and unique market positioning has offered personal and professional development opportunities that are unrivaled in the industry. Whether you are just launching your career or are looking to enhance your experience, your future begins at Lenderworks®.

Lenderworks’ mortgage services platform encompasses the areas of Secondary Marketing, Post Closing, Servicing, Compliance, Quality Control, Finance/Accounting, IT, Solutions Development and Business Systems.

Lenderworks is currently seeking a Help Desk Technician to join our team of professionals in Fairfax, VA who you will provide IT support services to businesses in the Northern Virginia area. Your primary focus will be providing end-user troubleshooting and support to both internal and external users. You will provide support remotely from the office and on-site.

Job Responsibilities:

• Provide front line technical support for all technical user requests through email, phone and in person
• Respond to basic IT requests such as password resets, peripheral configurations, desktop/laptop/ iPad/iPhone configurations, software installations and hardware repair
• Support common enterprise software solutions including Microsoft Office 365 and Adobe suite
• Image hardware for new and existing users
• Provide basic technical training to new and existing staff
• Identify reoccurring and/or advanced issues and direct them to the appropriate department for resolution.
• Guide users through complex steps to resolve issues in a friendly and polite manner
• Maintain detailed notes and documentation
• Support and basic troubleshooting of Encompass, a mortgage management solution by Ellie Mae
• May require travel to branch locations located primarily in Fairfax, VA, with other locations in the DC metro area to support client’s infrastructure as needed

Required:

• This position is mission essential and may require occasional night and weekend work. Participation in a rotating on call schedule is required (1 week, every 8 weeks)
• Knowledge of computer and/or network security systems, applications, procedures, and techniques.
• Ability to install, configure and maintain personal computers, networks and related hardware and software.
• Ability to identify and resolve computer system malfunctions and operations problems.
• Strong written and oral communication
• Strong customer service
• Reliable personal transportation

Desired:

• Two years’ experience in corporate IT.
• IT Certifications (e.g. A+, Security+, Network+)
• Self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, and the ability to coordinate multiple, concurrent tasks in an effective manner
• Ability to learn and support new systems and applications.

Familiarity with the following applications and operating systems preferred:

• Office 365
• Windows 10
• Active Directory
• Ellie Mae Encompass360
• Imaging Systems (Dell Kace, WDS/MDT, SCCM)
• Ticketing System (Spiceworks, ConnectWise, ZenDesk, etc)
• Remote Connectivity tools (LogMeIn, GoToAssist, ScreenConnect)

No Phone Calls or Recruiters Please
We are an Equal Opportunity Employer

All applicants must be legally entitled to work in the United States, as we do not provide sponsorship of H1 visas.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• On call
• Weekend availability

COVID-19 considerations:
Lenderworks follows all CDC guidelines.

Ability to commute/relocate:

• Fairfax, VA 22031: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• Office 365: 1 year (Preferred)
• Windows 10: 1 year (Preferred)

License/Certification:

• Driver's License (Required)
• Office 365 Essentials (Preferred)
• CompTIA A+ (Preferred)
• CompTIA Network+ (Preferred)
• CompTIA Security+ (Preferred)

Work Location: One location

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.