Job description

Our new on-site IT Help Desk Technician Tier 1 is someone who thrives in a fast-paced environment with many moving parts and is relentless in their pursuit of architecting the perfect system!

Purpose:

To provide efficient first-level support and skill-based resolution as it pertains to IT support in a corporate environment.

• Provide troubleshooting and technical support for computer and software-related issues for onsite and remote end users via telephone, email, and remote access.
• Monitor and prioritize inbound tickets and escalations, record recurring interruptions in service, and provide the appropriate resolution and reporting.
• Create and update technical documentation for IT staff and end users per company standards for quick reference. Perform Basic IT training for new staff members
• Managed vendor accounts, primarily Microsoft and Google, including management of software and licenses.
• Assist in identifying and piloting new software and hardware before deployment to users.
• Onboarding- new systems, system set up, account creation.
• Offboarding- proper termination duties, account disablement, software license recovery.
• Procurement and asset inventory management of hardware and peripherals, including inspection, set-up, deployment, shipment/receiving, and decommissioning.
• Coordinate with Operations and HR on New Hire Orientation, account set-ups, staging, and deployment.

Qualifications:

• 1-2 years of experience in a technical support position is desirable; any combination of education, experience, and training demonstrates the ability to perform the responsibilities of the position.
• Basic knowledge of hardware and software and how they interact.
• Basic knowledge of effective troubleshooting techniques.
• Basic knowledge of Microsoft software and technologies, including current operating systems for both workstation and server operating systems and office suite.
• Knowledge of current network and how to deal with connectivity issues (e.g, firewalls switch, routers)
• Knowledge of administration tools and Web-based documentation tools.
• Strong Customer Service skills.
• Effective database entry and typing skills.
• Strong analysis and troubleshooting skills.
• Ability to prioritize tasks according to the severity of the problem.
• Ability to learn and apply new technologies.
• Ability to work cooperatively with all levels of MBI Health Services Staff.
• Google workplace (G-Suite) management.
• Network management (Cisco and Ubiquiti a plus).
• Experience with mobile devices (iPhone and Android) required.
• Experience with Microsoft Office/365, Active Directory, DNS, and DHCP required.
• Travel to Different sites of MBI when necessary.

Education:

• Associate's degree in Computer Science, Date Processing, or related field.
• CompTIA A+ and CompTIA Network+ Certifications are a plus.
• Microsoft desktop support Certifications are a plus.

Job Type: Full-time

Pay: $38,000.00 - $45,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Washington, DC 20019: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 2 years (Preferred)
• Microsoft Office: 2 years (Preferred)

Work Location: In person

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.