From the mountains to the coast, EmergeOrtho is North Carolina’s premier provider, recognized for offering world-class, comprehensive, and compassionate care serving patients with 45 locations in 21 counties. As the largest physician-owned orthopedic practice in the state and the 5 th in the country, EmergeOrtho’s medical team includes upwards of 100 highly trained orthopedic specialists and nearly as many advanced practice providers. Our subspecialty orthopedic teams offer advanced expertise in conditions of the bones, muscles, and joints. Providing multiple locations, extensive orthopedic services including therapy and focusing on continuity of care are among the top priorities of EmergeOrtho. Please visit https://emergeortho.com/careers/ for additional information.

EmergeOrtho, P.A. complies with applicable civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. We are committed to the core values of Quality, Innovation, Compassion, Community, Education, Integrity, Teamwork, Diversity, and Inclusion. https://emergeortho.com/non-discrimination-notice/

EmergeOrtho is committed to being the trusted leader in innovative, quality-focused comprehensive musculoskeletal care. With offices across North Carolina, the IT Helpdesk Specialist w ill work as part of a team to provide technical assistance to end users to resolve problems and encourage more efficient utilization of resources.

Qualifications and Experience
• 2-year AAS degree in Information Technology, or the equivalent
• Minimum of 2 years of experience in a medical office environment is preferred
• Knowledge of troubleshooting techniques on hardware and software (e.g., personal computer, network, communications equipment, etc.)
• Skill in analyzing, diagnosing, and resolving software and hardware problems and their inter-relationships with available tools (e.g., personal computer and peripherals, network
equipment, communications equipment, etc.)
• Knowledge of client/server system concepts.
• Knowledge of networking design concepts.
• Ability to install and configure computer equipment (e.g., computer, network,
communications, etc.).
• Ability to adapt to rapidly developing and changing technology.
• Ability to work in a fast-paced environment and prioritize multiple tasks and demands.
• Strong organizational skills.
• Ability to maintain composure when confronted with stressful situations.
• Ability to establish and maintain effective working relationships with co-workers and
providers.
• Strong customer orientation.
• Excellent interpersonal and communication skills.

Responsibilities include, but are not limited to, the following
• Interface with end users to troubleshoot hardware and software problems
• Install and configure software and computer systems.

Other

• Frequent travel to other EmergeOtho locations.

• Read and respond to all work-related e-mails in a timely manner.

• Maintains patient confidentiality; complies with HIPAA privacy and confidentiality guidelines established by the practice.

• Maintains detailed knowledge of practice management and other computer software as it related to job functions.

• Maintains compliance with practice policies and procedures.

• Attends all regular meetings.