Job description

IT Helpdesk Specialist

Provides IT Helpdesk support to end users at our Corporate Offices and Retail Store Locations.

Full Time / Salaried position. Salaried benefits package available including Medical, Vision, Dental, Disability, and Life Insurance, 401k, Health / Flexible Savings Accounts, Supplemental Insurance, Employee Assistance Program, Employee Discount.

Duties:

• Answers user inquiries regarding computer software or hardware operation to resolve problems.
• Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Sets up equipment for employee use.
• Ensures proper installation of cables, operating systems, or appropriate software.
• Maintains records of daily data communication transactions, problems, and remedial actions taken or installation activities.
• Confers with users to establish requirements for new systems or modifications.
• Develops training materials and procedures or trains users in proper use of hardware or software.

Qualifications:

• Experience with Windows 10 (or other Windows Operating System background).
• Experience with remote support.
• Experience with phone technical support.
• Customer service experience.
• Excellent communication skills.

Job Type: Full-time

Pay: From $35,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift

Work Location: One location

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