Katsiroubas Bros. is family-owned and operated and has been based in Boston for over 100 years offering both fresh produce and hand-picked specialty products. That means, like you, we love a sunny day at Fenway, a hot cup of “chowdah,” and using the word wicked as much as possible.

We are New England’s premier wholesaler offering custom distribution and carrying a wide selection of high-quality produce, dry goods, pastries, beverages, and cheese and dairy, including local & specialty products.

Come join us and find out what makes us different from everyone else.

Position Overview

Provides support to end users on a variety of issues including identifying, researching, and resolving technical problems, responding to telephone calls, emails, and personnel requests for technical support, and documents, tracks, and monitors problems to ensure a timely resolution. Must be familiar with a variety of IT concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. A wide degree of creativity and latitude is expected.

Primary Responsibilities

• Ensures that consistent practices are used throughout the company to maintain the integrity of the systems.
• Will support primarily the Boston office but will also help support our remote users.
• Will be responsible for Tier 1 and Tier 2 support.
• Provide day-to-day user support including desktops/laptops, servers, phones, printers, and system security
• Maintain help desk queue.
• Includes the setup and configuration of wireless devices such as cell phones.
• Assists users with Microsoft Office (Word, Excel, Access, Outlook, etc.) related questions which can range from basic to advanced questions.
• Ensures helpdesk documentation and knowledge bases are up to date and correct.
• Maintains hardware and software inventory.
• Assess end-user needs and recommends system or software tools that can be used to fulfill these needs
• Provide ongoing system-related training for new and current employees.
• Coordinates installation of new hardware/software and monitors the operation of computer hardware and software.
• Evaluates and resolve user problems.
• Responsible for helping maintain local IP phone systems.
• May perform other duties as required.

Experience

• Strong experience in Microsoft Operating Systems, Active Directory, MS Office Office365, and Outlook/Exchange
• Systems administration and integration of servers, switches, routers, and desktops
• Experience with administering mobile and IP phones.
• Scripting experience a plus
• Must be able to work a flexible schedule as required

Qualifications:

• Associates Degree or equivalent industry experience in an IT
• Food and beverage industry experience a plus.
• 1-3 years of experience in the field or in a related area.
• Demonstrated expertise in a variety of the field's concepts, practices, and procedures.
• Good listening, communication, and interpersonal skills
• Good problem-solving and decision-making ability
• Must be willing to be flexible in work hours to get projects or maintenance done
• Ability to coach and train a workforce with various degrees of technical capabilities.