Job description
Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Brown & Brown Absence Services Group, LLC is focused on adding value across the absence continuum. Our services include SSDI Advocacy Services, Claims Management Solutions, Talent Solutions, and Disability Advisory Services. We are part of Brown & Brown Insurance, a leading insurance brokerage firm with more than 80 years of proven success and thousands of teammates.
We are looking for an organized and enthusiastic teammate to join our IT team in Daytona Beach, FL as a IT Onboarding Helpdesk Specialist
CAREER HIGHLIGHTS:
- Full time (40 hrs/wk)
- Office is located at Daytona Beach, FL
- Will be providing internal support for teammates at the Wakefield office as well as remote staff.
- Must have minimum of 3 years experience of TCP/IP, networking, security, hardware and software related to network administration.
- Must have knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- The Helpdesk Specialist is a non exempt position with no travel requirements.
JOB SUMMARY:
In this role, the IT onboarding helpdesk specialist will manage and setup the process for onboarding, offboarding, department transfer, and role changes on the technical side. Tasks include inventory management, end user setup, shipping, training, and support. This role is also responsible for administration and internal support of the company’s PCs, printers, servers, and related equipment. Support of maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk.
ESSENTIAL FUNCTIONS:
- Confer with staff, users, and management to establish requirements for new systems, modifications, and access permission.
- Obtain equipment from vendor and manage inventory, including tracking, tagging, and assigning assets to employees.
- Confer with corporate in setting up the onboarding offboarding procedure.
- Ship equipment for remote employees. Retrieve equipment from former employees. Work with shipping vendor to file claims. Replace broken or malfunctioning equipment.
- Recycle equipment.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Install and perform minor repairs to hardware, software, or peripheral equipment following design or installation specifications.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Create and provide user guides, tutorials, and videos.
- Provide training for IT use and phone system.
- Other duties as assigned.
QUALIFICATIONS:
- Training in a vocational school or related on-the-job experience with a minimum of 3 years work experience in related field.
- Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
- Knowledge of TCP/IP, networking, security, hardware and software related to network administration.
- Knowledge of principles and processes for providing customer and personal services.
- Ability to use and maintain computer systems and network equipment.
- Knowledge of cloud administration and infrastructure
- QA Experience
- Project Management
- Experience working in a call center environment or insurance, or benefit claim organization preferred.
- Excellent organizational and communications skills (oral and written), ability to manage projects independently, and pursue multiple objectives simultaneously.
- Must have extensive experience and be skilled in the use of programs such as MS Word, Excel, and PowerPoint.
Our Teammates are truly what makes our success possible! We are committed to providing a positive environment that fosters growth, innovation and collaboration. To support our Teammates, we offer…
- Tuition reimbursement, training & professional growth opportunities
- Employee engagement- virtual events and social hours; Diversity & Inclusion Committee
- Health, Dental, & Vision
- Paid Vacation & Holiday time
- 401K & employee stock purchase plan
We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.
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