Job description

Centuria Corporation is looking for an IT Operations Manager.

Responsibilities:

• Manages IT operational staff at FCC HQ.
• Maintain operational hours of coverage and after hours work as necessary.
• Coordinate with other teams to ensure activities at all sites are properly communicated.
• Implement and manage a standard IT service management framework.
• Detect service and system outages and communicate this to management and end-users.
• Ensure operational tasks are completed (log reviews, backups, ticket reviews, checklists, etc.).
• Ensure escalated service requests are handled in a timely manner.
• Coordinate and collaborate operational activities with all IT teams (e.g., Engineering, Tailored Platforms, Security, etc.).
• Coordinate projects across technical teams.
• Coordinating systems upgrades and software deployments.
• Ensure patches are installed and verified on all systems in accordance with the service levels in Technical Exhibit 3, and work directly with the hosted data center contract.
• Provide end-user communication for service outages, system upgrades, service improvements, service implementation, and service retirements.
• Provide proper capacity planning.
• Develop standards for workstations, mobile devices, printers, and other devices routinely procured by the FCC.
• Identify areas for process improvements.

Requirements:

• Certification: PMP and ITIL Intermediate Certified – Service Capability preferred.

• Education and experience: BS and 10 years of IT operations experience, or 13 years of IT operations experience.

• Expert knowledge of IT standards and methodologies.
• Excellent communications skills.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Washington, DC: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• IT Operations: 10 years (Preferred)
• IT standards and methodologies: 10 years (Preferred)

License/Certification:

• PMP (Preferred)
• ITIL Certification (Preferred)

Work Location: One location

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