Job description

Technology Integration Group (TIG) is searching for a IT Project Coordinator for their East Coast market. We invite you to join us!

The Lifecycle Services Division of TIG

As a Hewlett Packard Enterprise, Lenovo, Dell Technologies, Microsoft, HP, NetApp, vmware, and Cisco partner, the Lifecycle Services Division handles technology project management, "device break-fix" and "mass device rollout". Our customers primarily include educational, state, county and municipal governmental entities.

IT Project Coordinator (East Coast)

The It Project Coordinator works directly with the Depot Supervisor overseeing and supporting LifeCycle clients in TIG's South West territory. LifeCycle Branches are responsible for managed services of customer's devices. LifeCycle Branch responsibilities include: project management, device deployment, logistics, resource allocation, budgeting, client communication, device repair, and staff supervision. Individual branches typically support and "roll out" between 100,000-300,000 devices annually.

The main responsibility of the IT Project Coordinator role is to ensure the success of the individual clients rollouts and the overall satisfaction of our clients.

COMPENSATION:

Benefits + Salary Range $60-80K

LIFECYCLE SERVICES PROJECT COORDINATOR

The Lifecycle Services Project Coordinator works with the Depot Supervisor supporting our customer's technology devices. While the Deport Supervisor is responsible for device Break-Fix, the Lifecycle Services Project Coordinator is responsible for overall Deployment of technology devices. The Lifecycle Services Project Coordinator manages the day-to-day of Deployment that include: project management, logistics, resource allocation, budgeting, project updates, and staff supervision.

Duties and responsibilities

● Develop full scale project plans; Execute and oversee project timelines and critical tasks

● Predict resources needed to reach objectives and manage resources in an effective and efficient manner

● Identify and manage to project risk

● Measure project performance to identify areas for improvement

● Track project costs in order to meet budget

● Work with the Billing Coordinator to ensure project billing accuracy

● Provide project updates on a consistent basis (daily, weekly, and monthly) about strategy, adjustments, and progress

● Participate in all meetings relating to the projects with client’s, vendors, sales, Eng. resource

● Assemble and coordinate project staff while facilitating and maintaining positive team growth and communication

● Maintain TIG standards of quality control (verify unit works properly, unit is clean, etc.)

● Assist with unloading, packing, loading units as needed – some lifting required

● Monitor and maintain TIG databases

● Review and comprehend SOW and Scope requirements

● Ensure customer satisfaction by responding to calls, email, and/or voicemail in a timely, accurate, and professional manner

● Act as customer’s main point of contact for all project related tasks

Skills and Abilities Requested

● Project Management skills

● Minimum 2-3 years' experience in project management/coordination

● Minimum 2-3 years' experience in customer relations

● General knowledge of Windows and Chrome OS operating systems

● General knowledge of computer repair

● General knowledge of Mass Device Deployment

● Resource Management skills

● Financial budgeting skills

● Proven skills in logistics and related operations

● Excellent interpersonal and communications skills

● Excellent planning and organizational skills

● Excellent verbal and writing skills

● Ability to analyze data and create reports necessary

● Able to positively interface with employees, customers, and vendors

● General trouble-shooting and resolution skills

● Ability to work within a team structure in a leadership role

● Additional tasks as deemed necessary by manager to meet business requirements

● Ability to lift 50 pounds with no restrictions

Knowledge, Training and Certifications

● Project management course work highly encouraged

● High School Degree/GED required; College degree preferred

● Valid driver’s license (if applicable to position)

● Chrome OS & Windows OS

● Proficiency in Microsoft and Google application suites (Excel, PowerPoint, Sheets, Docs, etc.)

REQUIRED

Offers are contingent on background check results which include credit check, drivers license check, and Educational, Employment, and Certification verification.

EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person

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