Job description

We are currently hiring for IT Service Desk Analysts. These positions will start out on-site for training. Once training is completed, these individuals will have the flexibility to work from home/remotely.

Primary Job Duties and Responsibilities (Essential Job Function)

· Respond to end-users' inquiries regarding technology issues in a service desk environment. Includes incident recognition, research, isolation and follow-up steps for first and second tier issues. Use incident management database and IT Remedy systems. Support most end point devices of the client's network. Recommend systems modifications/configurations to reduce user problems.

· Provide IT-related employee communications to the company or affiliates. Provide training/presentations to end-users on a regular basis on various aspects of technology and its application in the company. Recommend systems modifications to reduce user problems.

· Provide documentation and create knowledgebase articles.

· Consult with other information technology personnel to coordinate activities related to testing and implementing new technology. Be a key participant in user testing, implementing, document creation and communication for information technology department and the end-user.

· Provide after-hours support and perform any additional responsibilities as requested or assigned.

Qualifications - Internal

· Knowledge of M365, Teams, SharePoint, OneDrive, Client/server, network, mainframe and applications environment.

· Demonstrated aptitude in incident recognition and troubleshooting

· Strong customer verbal and written communication skills.

· Strong analytical and problem-solving skills.

· Ability to prioritize and handle multiple tasks and projects concurrently.

· Availability for on-call responsibilities on a rotating basis.

· Employees must be able to perform the essential functions of the position, with or without an accommodation.

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

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