Job description
Job Description
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Job Type: Contract
Pay: $20.00 - $26.00 per hour
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Houston, TX 77060: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Technical Support: 1 year (Required)
- Windows: 1 year (Preferred)
- Office 365: 1 year (Preferred)
- Active Directory: 1 year (Preferred)
- Domain migration: 1 year (Required)
Work Location: One location
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