As a multimarket firm, we touch many areas of life: from designing highways and bridges that connect people, to clean water systems, to hospitals and corporate campuses of the future. That’s why we’re able to offer endless opportunities for people to hone their skills and strengthen their understanding of different disciplines and perspectives. Behind all the hard work is a team of really sharp, down-to-earth people who love a good challenge – and a good time.

The IT Support Analyst provides innovative IT solutions to complex technology problems to increase the quality of the firm’s technical support.

Responsibilities:

• Perform root cause analysis to assist staff and users with solving highly complex technology-related problems.
• Develop and direct projects to improve help desk support capability.
• Evaluate and manage support calls to ensure timely resolution and distribution of knowledge.
• Develop and provide expert technical training, technical coaching and mentoring to other help desk and IT staff.
  

• High school diploma (or GED) and more than eight years of job-related experience, OR associate degree and four years of experience, OR bachelor's degree and two years of experience, OR graduate degree and zero to two years of experience required.

Gresham Smith is committed to fostering a diverse workforce and is proud to be an Affirmative Action/Equal Opportunity Employer of Minorities/Women/Protected Veterans/Individuals with Disabilities. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, age, national origin, veteran status, disability, or any other classification protected by law.

Gresham Smith will not accept unsolicited resumes from recruiters, headhunters, contract recruiters, search firms or employment agencies. An executed GRESHAM SMITH PLACEMENT SERVICES AGREEMENT (PSA) is required prior to any payment obligation for either a referral or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously executed PSA, Gresham Smith explicitly reserves the right to recruit and hire those candidate(s) at its discretion, and without any financial obligation whatsoever to the recruiter or agency. Any such unsolicited resume or candidate contact information, including those submitted directly to Gresham Smith’s hiring managers or any other employee, shall become the property of Gresham Smith upon receipt.