Job description
- Provides assistance in the use of cell phones, personal computer hardware, software,
- Sets up and configures cell phones, desktop computers, peripherals and accounts
- Installs software and installs and aides in repairing hardware
- Tests programs, Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate
- Administers user accounts;
- Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns throughout company
- Maintains inventory record
- Load IPhone with proprietary apps and Apple app store apps
- Upload phones onto the IBM MAAS360 dashboard – maintain dashboard along with software and apple certifications
- Education: High school graduate or equivalent with data processing training and computer operations training
- Skills and Experience: Two or more years of related experience with computers and providing customer service in a technological environment. May require the knowledge of a variety of hardware as well as software, programming languages, and operation systems. May be tested on appropriate computer skills as required.
- Competitive salary
- Satisfaction of seeing how your ideas, creativity and hard work make a direct impact on the company. You are not a small cog in a big wheel but the opposite of that.
Benefits
- Health, Dental, Vision available, company paid Life Insurance.
- 401k Plan-company match
- Paid Time Off – Sick Time, Vacation and Holidays
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