IT Support Manager

Compunnel Inc.
Full Time
Remote
Posted
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Job description

Title-IT Support Manager/IT Analyst

Location- Remote

Long Term Contract

Skill Set

  • Expertise in managing a support team using metrics, SLA Management, Issue log tracking/reporting, leading production issue resolutions, escalation notifications to leadership team
  • Experience in knowledge management within the team- build and maintain artifacts, technology and process training within the team
  • Relationship Management experience in a highly matrixed environment with excellent communication skills including executive status reporting
  • Past experience in managing a distributed architecture, with application management and infrastructure support
  • Strong knowledge on concepts of job scheduling, configuration management (MKS, Bitbucket or similar)
  • Working knowledge in leading support efforts involving shell scripting, java programming, database query languages (DB2 and Oracle preferred)
  • Experienced in staffing plan, budget planning, workload forecasting, hiring decisions
  • Should have experience with ITIL Change Management concepts, experience in working with one of the ITSM tools/products
  • Working knowledge in MW Technologies - WebSphere application server (WAS), JBoss, IHS
  • High-level understanding of IBM Content Manager OnDemand (CMOD) or any other document archival system – Preferred
  • Understanding of the PMLC, SDLC concepts (PMP certification preferred), experience in project handover reviews from development. SS089565TV

Job Type: Contract

Schedule:

  • 8 hour shift

Work Location: Remote

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