Job description
NW Employment is partnered with local utilities and telecom. Company in Aurora, and we are looking to add an IT Support Tech to our team!
Schedule: 7 am-4 pm Monday-Friday, weekly pay
Pay: $18-$20/hr
Schedule: 7 am-4 pm Monday-Friday, weekly pay
Pay: $18-$20/hr
REQUIREMENTS:
- Respond to incoming telephone calls, voicemails, web submissions, emails, chats, and face to
- Troubleshoot, analyze, resolve, track, escalate, and accurately document various technical problems (i.e. client-specific applications, printers, workstations, etc.) using the company’s tracking system
- Route and escalate incidents & work orders to appropriate resources
- Research questions, technical issues, error messages, etc using available information resources
- Follow all IT Support related procedures
- Identify and escalate situations requiring urgent attention to management
- Stay current with fundamental operations of relevant software, hardware, and other equipment
- Consistently track, check-in and out equipment and devices
- KNOWLEDGE & EXPERIENCE
- Knowledge and experience of customer service practices
- Technical aptitude with strong PC literacy skills
- Ability to learn and apply technical information in a fast-paced, demanding work environment
- Ability to handle a large call volume
- Able to read and understand technical manuals and procedural documentation
- Ability to type 60 words per minute
- Working knowledge of relevant software, hardware, and other equipment, including but not limited to:
- Desktop OS (e.g. Microsoft Windows)
- Productivity software (e.g. Microsoft Office)
- Printer support (TCP/IP settings, etc)
- Installing network printers and troubleshooting printer connectivity problems.
- Password resets, account activation/deactivation
- Web-based productivity software (e.g. Google Apps for business)
- Knowledge of relevant call tracking applications
- Knowledge of ITSM tools, (e.g. ServiceNow, Remedy, etc.)
Must have a valid Driver's License and Clean driving record.
If interested call or text "IT" to Erin at 971-601-4983
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