Job description

The client is looking for a candidate to work with the Service Desk/Accounts Team.

The ideal candidate will serve as an advanced level resource with specialized knowledge and experience in service desk and account management.

The ideal candidate will use technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident.

The ideal candidate will problem service desk tickets to appropriately prioritize and evaluate business impact and demonstrates expertise in conveying technical and functional concepts for data protection in Operations and Security.

The ideal candidate will serve as a technical resource on all of NCDOT’s standard desktop applications to 12,000+ computer users.

The ideal candidate will provide an understanding and knowledge of applications serving as a strong base for technical expertise in NCDOT products and programs.

The ideal candidate will work independently to analyze customer’s needs and resolve technical problems and manage time to meet schedules.

The ideal candidate will prioritize tasks according to customer needs and communicate highly technical information to non-technical users.

The ideal candidate will troubleshoot hardware and software problems involving local area networks and personal computer systems and manage critical incidents.

The ideal candidate will identify problems, make necessary corrections, and/or assist others with resolutions.

The ideal candidate will support end user password resets.

The ideal candidate will instruct users via phone and/or email on the basic functionality of desktop applications.

The ideal candidate will follow detailed procedures while making recommendations for routine problem solutions.

The ideal candidate will take calls from end users verifying their identity, demographics and communicating effectively to understand their request.

The ideal candidate will enter information into the ServiceNow call tracking system and monitors to ensure customer service needs are met for all computer and network related issues.

The ideal candidate will perform advanced level professional work in account administration and analyzes information to create and/or modify accounts for new employees and/or existing employees.

The ideal candidate will function as a niche technical subject matter expert (SME) in Active Directory with a high technological skill level.

The ideal candidate will troubleshoot data and application access issues and adjust Active Directory properties as needed.

The ideal candidate will capture incidents and resolve incidents within ServiceNow and issues identified by the business with the ability to document resolutions providing weekly status reports to Management.

The ideal candidate will provide the knowledge and skills of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which employees are directly involved.

The ideal candidate will be responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT policies and standards.

Job Types: Full-time, Contract, Temporary

Pay: $41.00 - $46.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
`

Application Question(s):

• Can you work on a W2 or 1099?
• What is your desired contract hourly rate?

Experience:

• Account management administering Active Directory: 3 years (Preferred)
• Microsoft Active Directory 2008/2012 in a multi-site: 3 years (Preferred)
• Security measures: 3 years (Preferred)
• Analyze and assess client needs: 3 years (Preferred)
• Consult with clients and other IT professionals: 3 years (Preferred)
• Document solutions that solve client problems: 3 years (Preferred)
• Analysis of technical and user documentation: 3 years (Preferred)
• Strong analytical and problem-solving skills: 3 years (Preferred)
• ServiceNow call tracking system: 3 years (Preferred)

Work Location: Remote

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.