Job description
This role will provide technical support and assistance related to computer systems, hardware, and software. The IT Technician will serve as the first point of contact for customers seeking technical assistance over the phone, email, or the ticketing system. The IT Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. The IT Technician displays strong customer service skills when interacting with the customers.
ESSENTIAL FUNCTIONS
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
- Provide support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
- Deliver technical support in accordance with established policies and procedures
- Respond to telephone calls, email, tickets, and personnel requests for technical support
- Document, track, and monitor problems/tickets to ensure a timely resolution
- Self-motivated to identify and solve technical issues as to improve the service delivered to the customer
- Excellent customer service, reporting, follow through, and time management skills
- Works with other department team members to ensure good cross communication
- Display excellent teamwork skills and a positive attitude
- Knowledge and experience with a wide breadth of Microsoft Products (Windows, Office 365, Teams)
- Experience with imaging PCs and providing updates/patches through use of tools
- Perform other duties assigned as assigned by the manager
Requirements:
- Travel required
- High School Graduate or General Education Degree (GED): Required
- Associate or Bachelor Degree in Information Technology, Computer Science or Engineering: Preferred
- 2 plus years of experience
- Diagnostic and problem-solving skills
- In-depth understanding of computer systems and networks
- Knowledge of internet security and data privacy principles
- Ability to exercise initiative and resourcefulness
- Ability to establish and maintain effective working relationships with others
- Knowledge of professional office practices
- Knowledge of operating general office equipment
- Ability to exercise independent judgment and discretion
- Ability to work with limited supervision
- Ability to understand and carry out moderately complex oral and written instructions, prioritize work and meet time restraints
INDPRO
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.