Job description

Act as a lead for End user services and onsite support activities

2. Perform complex installations and configurations of desktops, laptops, mobile devices, and associated peripherals and related software

3. Lead teams in the performance of onsite updates, configuration changes, or software installations

4. Lead teams in the performance of bulk MACDs

5. Lead technical support and setup during special events such as conferences

6. Provide lead technical assistance to Authorized Users

7. Liaise with and support Customer VIPs users

8. Resolve escalated service delivery issues, including communicating service delivery issues to the appropriate internal stakeholders, and support communications to the field force from the business liaisons regarding service delivery issues

9. Perform onsite updates, configuration changes, or software installations and security patches 10. Provide technical support and setup during special events such as conferences

11. Provide onsite technical assistance to Authorized Users

12. Provide technical support and setup during special events such as conferences

13. Excellent Troubleshooting Skills on Desktops, Laptops, Windows Operating System and hardware issues

14. Experience in Hardware knowledge (Dell, HP, IBM Desktop), basic hardware (Server, Blade, Storage, Tape Library, Network Devices, Firewall, Cabling etc..) and troubleshooting Network issues

15. Excellent listening skills & ability to communicate clearly and fluently in English

16. Should be able to travel (Drive down) to nearby customer locations when necessary 17. Co-ordination with offshore team and Third-party Vendors for break-fix. 18. Flexibility to work in on-call support for critical issues during weekend/after business hours 19. Participate in weekly/ monthly/ customer meeting and provide activities report.

Job Types: Contract, Full-time

Pay: $11.63 - $36.57 per hour

Schedule:

• On call
• Weekend availability

Work Location: Remote

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