Job description

Major responsibilities:

• Deliver, install, troubleshoot and maintain software, computer systems, peripherals, and other miscellaneous equipment.

• Resolve Service Desk Ticket System work tickets.

• Identify, analyze and repair routine equipment, software, or network failures.

• Escalate complex and/or high priority problems or other technical issues to the IT Team for resolution.

• Update tickets with appropriate journal entries of activities, and close tickets with the resolution entered upon completion of the job.

• Offer technical support via email, phone, or on-site in a prompt or timely manner.

• Effectively, professionally, and respectfully represent the IT department services to the end-users and the Interim client community.

• 1-2 years in technical support field, support desk, IT industry

• Working with team members and on solo projects with minimal supervision

• Strong Windows/Mac troubleshooting & problem solving skills

• Some Server troubleshooting & problem solving skills experience

• Printer issues, local and network

• Mapped drive connection issues, logon scripts, create new user accounts

• File rights & folder permissions, offline folders and remote file sharing

• Reimage workstations

• Perform other special duties and special projects as assigned

• Learn and support new and fast-changing technologies.

Job Specifications

• Managing, configuring and troubleshooting of Windows and Mac OS

• Programming Experience, Java, SQL Database, Python a plus

• Basic knowledge of TCP/IP Networking

• Knowledge of computer hardware and components

• IT support hardware and software (email, networking, video conference install, etc.)

Minimum Requirements:

• 1-2 years of experience with desktop support

• Strong understanding of computer hardware and software

• Impeccable communication and organizational skills with exceptional attention to detail

• Friendly disposition – excellent customer service

• Desire to learn and develop professionally, and work in a dynamic business environment

• Must be able to work occasional holidays, evenings and weekends.

Special Skills and Knowledge:

• Excellent interpersonal skills.

• Team player and team builder

Emotional effort:

Moderate: Occasional short deadlines. Work environment is occasionally hectic with occasional high activity, with great emphasis on teamwork.

Job setting

The job is performed both indoors in a climatically controlled setting and outdoors independently and in cooperation with co-workers. There is regular contact with the public. The position may involve local travel to retail stores.

Physical demands

Due to the variety of assignments with this position a person must have the ability to stand, bend, kneel, reach forward and overhead. Standing, sitting carrying, pushing and pulling will also be involved.

Light lifting – up to 35 pounds

Moderate emotional level effort is required, occasional high stress with short deadlines.

Work environment – generally inside 100% - however may include outside work on occasion.

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Help desk: 1 year (Preferred)

Work Location: One location

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