Job description
Join a fast paced team of software sales and account management executives that support more than 1200 active clients with new clients joining every week. Our team is small and works closely together to meet the needs of our diverse book of customers. As a Jr. Account Manager you will have the opportunity to work directly with clients to help them grow their business and overcome any challenges through using TicketNetwork's industry-leading software.
Primary Responsibilities:
Client Communications
- Help answer team phone line during regular business hours.
- Help monitor the team Emails from clients and assist.
- Contact clients directly via phone and Email to assist with active campaigns.
- Manage new incoming leads in our CRM and assign.
- Remain calm and maintain composure when speaking to upset clients.
- Small amount of travel to attend ticketing conferences and/or visit client offices.
Onboarding/Training Clients
- Assist new clients through setting up their account.
- Collect onboarding documentation from new clients via e-signature software.
- Help train new clients on using TicketNetwork's products.
- Maintain and send new clients helpful quick start guides and welcome Emails.
Marketing
- Create, maintain, and update marketing documentation on the company products.
- Send mass-communication Emails to clients and leads and manage any templates.
Reporting
- Update and distribute a variety of reports on software, lead pipeline, and sales trends.
- Report to management on department KPI/metrics including active campaign progress.
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