By joining the Bio-Techne team you will have an impact on future cutting-edge research. Bio-Techne, and all of its brands, provides tools for researchers in Life Sciences and Clinical Diagnostics.

Position Summary:

As a Junior Tech Support Scientist, you will be responsible for responding to incoming technical inquiries from customers with questions about Bio-Techne products. In doing so, you will provide technical assistance and sales assistance, including preparation of simple quotes. This is an excellent, entry-level opportunity for someone looking to use their life sciences knowledge in a customer-facing role with a quickly growing global biotechnology company!

Key Responsibilities:

• Answer incoming customer inquiries by phone, email, and chat regarding product questions and techniques, procedures, and basic troubleshooting requests
• Document all customer interactions in the CRM
• Manage and supports customer requirements to understand, anticipate, and meet their needs
• Support efforts of the Marketing and Sales Departments by cross-selling, product ordering, and developing consultation sales quotations
• Effectively resolve customer complaints and process replacement orders as needed
• Escalate advanced customer issues as needed
• Maintain technical resources including FAQs and product citation reviews
• Document recurring technical issues to support product quality programs and product development

Education and Experience:

• Bachelor’s Degree in Biology, Chemistry, Biochemistry, or another life sciences related field
• Minimum 0-5 years of customer facing and/or lab experience

Knowledge, Skills, and Abilities:

• Working knowledge of Microsoft Word and Excel
• Ability to type a minimum of 50+ words per minute and navigate multiple computer systems
• Strong interpersonal skills, including excellent written and verbal communication
• Ability to establish and maintain strong customer relationships
• Ability to work in a fast-paced environment demanding the ability to effectively prioritize competing tasks and multitask
• Ability to maintain a basic knowledge base of Bio-Techne products
• Strong problem solving and critical thinking skills in response to obstacles
• Ability to use de-escalation, negotiation, and sales techniques in working with customers
• Ability to work well independently with minimal supervision
• Strong attention to detail with the ability to perform at a high level of accuracy

Why Join Bio-Techne:

• We offer competitive salaries along with extensive medical, vision, and dental plans for you and your family starting on day one!
• We invest in our employees’ financial futures through 401k matching and an employee stock purchase plan.
• We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, tuition reimbursement, and more.
• We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging.
• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Where permitted by applicable law, candidate must have received or be willing to receive an FDA authorized COVID-19 vaccine by date of hire to be considered for this position.

Bio-Techne is an E-Verify Employer in the United States.