Please Note:

All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. College transcripts must be attached to the application. To receive Veterans’ preference, a copy of the DD Form 214 (member #1 not accepted), NA Form 13038, VA Summary Benefits Letter, or a DD form 1300 must be attached when submitting your application. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

Submitted Through Work in Texas:

Work in Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile. CAPPS Recruit: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en

General Description:

Serves as a vital member of the Claims Department of the Texas Veterans Commission. Position will oversee the Waco VA Region of Texas. Performs moderately complex to complex claims assistance to incarcerated veterans and their dependents. Works with jail/prison staff, veterans, dependents, attorneys, judges, counselors, and social workers. Work involves receiving mail from veterans, processing mail/claims, traveling to jails and prisons. Person will need to attend Texas Department of Criminal Justice (TDCJ) volunteer workshop. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment. Works closely with the TVC Justice Involved Coordinator. To promote a strong environment, TVC maintains a telecommuting policy. The policy is decided by division and contingent on continued performance.

Essential Duties and Responsibilities:

• Oversees the work and activities of a single person office.
• Maintains USPS PO Box in city which JIV Coordinator resides.
• Prepares incarcerated veterans claims and supporting evidence for successful adjudication.
• Plans and coordinates with facilities within Waco RO sector to visit incarcerated veterans.
• Consults with VA and 3rd party medical staff coordinating.
• Attends VA Treatment Court (VTC) and when appropriate work with VTC Coordinator.
• Maintains casework standards and caseload control.
• Assists with development and initiation of training programs for TVC District trainings.
• Consults and trains staff concerning veteran’s claims work and related problems.
• Prepares or assists in the preparation of administrative reports, studies, and specialized projects.
• Provides testimony to legislators when requested.
• Provides technical assistance to staff and agency partners to ensure the efficient and effective operations of the program.
• Serves as agency liaison to other agencies concerned with veteran rights and responsibilities.
• Works with and speaks to jail/prison administration staff to ensure veterans have access to JIV.
• Develops and recommends program guidelines, procedures, policies, rules, and regulations, and monitors compliance with policies and procedures.
• Prepares written briefs as requested by HQ.
• Participates in the development of program goals and objectives.

Military Crosswalk:

https://www.hr.sao.state.tx.us/Compensation/MilitaryCrosswalk/MOSC_SocialServices.pdf

Minimum Education:

Bachelor’s degree from an accredited four-year college or university with major course work in social work, business management, political science, or a related field. Experience may be substituted for education on a year for year basis.

Minimum Experience:

Three years (3) of experience in the Claims Department with the Texas Veterans Commission.

Additional Requirements:

Valid Texas driver’s license is required.

Preferred Qualifications and Experience:

• Honorably discharged veteran highly preferred.
• Experience in filing benefit claims with the Department of Veteran Affairs.
• Accredited through TVC, VFW and American Legion.

Knowledge, Skills, and Abilities:

• Knowledge of and ability to interpret VA laws, regulations, and the claims process.
• Skill in identifying measures or indicators of program and staff performance and in operating a computer and applicable software.
• Ability to provide exceptional customer service in stressful environments.
• Ability to interview veterans inside penal institutions.
• Ability to communicate effectively both orally and in writing.
• Ability to gather, assemble, correlate, and analyze facts, to devise solutions to problems; to prepare concise reports; to develop and evaluate policies and procedures.

Environmental & Physical Conditions:

Normal office work environment, mostly sedentary in nature. May involve walking; standing; remaining stationary for long periods of time; pulling and pushing; kneeling, stooping, and bending; and safely lifting and carrying items weighing up to 30 pounds. Work involves extensive telephone usage and repetitive hand/wrist/finger motions while using the computer.

Notes to the Applicant:

To receive Veterans’ preference, a copy of the FORM DD214 -member #4, must be attached when submitting your application. College transcripts must be attached to the application. If you require any reasonable accommodation for the interview process, please inform the hiring representative who calls to schedule your interview.

This position has been designated as a security sensitive position. A criminal background investigation will be conducted on the final candidate for this position.

DUE TO THE HIGH VOLUME OF APPLICATIONS, WE DO NOT ACCEPT TELEPHONE CALLS APPLICANTS SCHEDULED FOR INTERVIEWS WILL BE CONTACTED.

Veterans Information: The Texas Veterans Commission is committed to hiring Veterans and is proud to employ the highest percentage of Veterans among all state agencies. Additional info may apply via the job posting.

AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER: The Texas Veterans Commission does not discriminate on the basis, of race, color, religion, sex, national origin, age, or disability in employment or the provision of services.