Company Description

Job Description

Title/Position: Lab Account Manager

Department or Business Unit: Gulf Coast Physician Office Laboratory
Reporting Structure: Associate Director, Implementation & Training

Employment Type: FTE

Exemption Status: Exempt

Min. Experience: Manager Level

Travel Required: 50% (Houston-Market based)

Overview of the Role:

Reporting to the Associate Director of Implementation & Training, the Lab Account Manager is a “multi-faceted” operations role; including strategy, analytics, day-to-day operations and collaboration with key stakeholders and functional support teams across Privia Health for the Gulf Coast lab. The Lab Account Manager will play a vital role in the overall maintenance, development and operations within our Care Center for the Privia Medical Group Gulf Coast’s central physician office laboratory.

Primary Job Duties:

• Act as a liaison between the care center staff (providers and office managers) and the lab staff on various issues
• Provides administrative lab support for Privia Medical Group practices and internal Privia Health employees by acting as the account manager on call or via client meetings
• Serve as a point of contact for the lab and our strategic partnership with our reference laboratory
• Provide top-notch customer service to physician practices to ensure issues are resolved and clients are satisfied on a daily basis
• Create lab pro formas for potential growth opportunities for new business
• Analyze new ancillary service lines to drive additional growth in the existing portfolio of practices
• Facilitate, in coordination with each Care Center, the development and implementation of action plans designed to meet the Care Centers’ strategic plans and key performance initiatives as set by the company
• Establish user manuals, train Gulf Coast employees on LIS, create username access for employees & care centers while maintaining security and confidentiality
• Act as a basic project manager for for new care centers coming onboard the lab as well as any lab projects that yield value
• Provide reporting and develop presentations, as appropriate, to present the status of actionable initiatives
• Maintaining the lab compendium in the EHR (Athena Health)
• Track and manage metrics and goals related to finance, revenue cycle, productivity, clinical performance, value-based care and customer experience
• Perform other duties as assigned for other ancillaries

Qualifications

• Bachelor’s Degree preferred
• 2+ years of experience
• Reference lab or physician office lab experience preferred
• Lab Information Experience or prior EHR Labaq experience preferred
• Must comply with HIPAA rules and regulations
• Comfort in functioning independently and autonomously and can effectively build a case to effect change.
• Must provide reliable transportation. Regional travel is expected.
• Project management experience with the skill to prioritize multiple projects and urgent deliverables while providing exceptional client service.

Interpersonal Skills & Attributes:

• Quantitatively oriented with experience using numbers in business analysis
• Demonstrated experience meeting deadlines – exceptional organizational skills
• Responds calmly and maturely in high pressure situations
• Consulting skills and customer-oriented attitude
• Effective data trending, document control, and technical bench skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

Technical Requirements (for remote workers):

In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your connection. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost.