LDA - Administrative Support Assistant II - Student Counseling Center

Administrative Support Assistant II (LDA)

Student Counseling Center

The Division of Student Life at the University of Tennessee, Knoxville invites applications for the position Administrative Support Assistant II in the Student Counseling Center. This position is a 12 month limited duration appointment (LDA). While this position may be renewed, it is not guaranteed.

Student Counseling Center is the university’s primary facility for personal counseling, psychotherapy, and mental health outreach and consultation services. The mission is to promote the psychological, educational, and social well-being of the students at the University of Tennessee and to help prepare them to be productive members of a global society. The Administrative Support Assistant must be able to greet the many students seeking services at the SCC with efficiency, warmth, and care, while creating and maintaining back-office processes that support the clinical services of the center.

The Position: This position assists the clinical and administration staff in the Student Counseling Center and other wellness units by acting as the receptionist for students coming to the center to access services and completing other support activities as appropriate to ensure smooth operation of the center. This position frequently handles highly confidential/sensitive information and maintain clinical staff scheduling.

The University and Region: UTK is the state’s flagship, land-grant university. We are a Research 1 university, housing 11 colleges and 900+ programs of study. With an enrollment of 30,000 students, our undergraduate and graduate programs are repeatedly ranked among top national programs. The city of Knoxville is a hidden gem with a beautiful and walkable downtown, a diverse music scene, active neighborhoods, unique restaurants, and a robust offering of outdoor and cultural activities. UTK is located within easy driving distance to Asheville, Nashville, Atlanta, and the Great Smoky Mountains; and a day’s drive to Memphis, Chicago and Washington D.C. Knoxville and the surrounding counties have a statistical area population of over 850,000 people. The Knoxville region houses many leading corporations, including Bush Brothers & Company, Discovery Inc., Tennessee Valley Authority, and Oak Ridge National Laboratory.

What We Require:

Education: High School diploma

Knowledge, Skills, & Abilities:

• Ability to multi-task and be efficient in a high-paced work environment
• Strong interpersonal skills
• Calm demeanor when interacting with individuals in acute distress
• Ability to manage sensitive material and maintain strict confidentiality
• Knowledge of PC and Mac operating systems, as well as Microsoft office suite

What We Prefer:

Education: Bachelor’s degree

Experience:

• Experience with electronic health records (i.e. Titanium; MediCat, etc);

Knowledge, Skills, & Abilities

• Knowledge of office practices in counseling and/or medical offices.

Application Process: Please complete the online application for full consideration at hr.utk.edu

Applicants should include a cover letter, resume, and a list of at least three references (with current email address and phone number/s) in the application file. A review of all applications will begin immediately and will continue until the position is filled. Questions regarding the search may be directed to the Search Committee Chair.