• Maintain up-to-date knowledge of CalWORKs Program Guide procedures and implement appropriately.
• Maintain up-to-date knowledge of community resources, labor market and training resources.
• Assist supervisor in meeting all performance metrics and achieving participant stated outcomes.
• Work with staff to achieve excellent contract performance, meaningful outputs and adherence to stringent federal, state, county and company compliance objectives.
• Assist with quality control procedures to ensure operational processes are performed.
• Validate and complete monthly reports that measure project objectives.
• Assist in the 100% case review requirements, analyze data and reports to determine error trends.
• Review County Quality Control Audits identifying citations that are incorrect and can be challenged.
• Review staff responses to County Quality Control Audits, ensuring accurate corrections have been made and maintain a tracking system to identify error trends and identify trending needs.
• Assist in identifying training needs and error-trend rates for specific units, and provide accurate reporting.
• Assist with ensuring participants receive quality and timely services.

• Strong verbal and written communication skills
• Ability to work with and relate to participants and staff and demonstrate active listening skills
• Ability to display a professional level of empathy for participants and staff and respect for cultural differences.
• Ability to establish and maintain professional relationships with staff, management, federal, state and county agencies as well as the general public.
• Ability to partner with and motivate staff and participants with both physical and/or mental disabilities.
• Ability to work independently and on multiple projects simultaneously.
• Ability to communicate across all levels of management and staff.
• Proper etiquette including customer relation techniques.
• Must be computer literate and have MS Word, Excel and Internet skills.
• Ability to learn specialized databases and software systems.
• Process oriented and results-driven work strategy.
• Excellent accuracy and attention to detail.
• Ability to prioritize work and meet deadlines.
• Ability to recognize and maintain the confidentiality of all materials and information in the work setting.
• Demonstrated ability to use various computer systems (preferably CalWIN although not required).
• Ability to maintain a record keeping and follow-up system.
• High self-awareness and ability to accept feedback.
• Detail and process improvement oriented and ability to demonstrate results-driven work strategy.
• Ability to analyze data and develop summary reports.

• A Bachelor’s degree from an accredited U.S. college or university, or a certified foreign studies equivalency; preferably in business, social work, public policy or other closely related fields.
• A minimum of 4 year’s relevant work experience in the public sector or other customer-centric service sector/industry preferred.
• 2 to 4 years of case management experience; and experience with supervision, training and coaching

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.