Lead Host - Aerie Restaurant

Full Time
Snowbird, UT 84092
Posted
Job description

About Snowbird

Snowbird is a world-renowned ski and summer resort just 6 miles up Little Cottonwood Canyon. Here, winter enthusiasts experience all types of mountain terrain which can be enjoyed by every level of skier and snowboarder. Guests can sharpen their skills at our topflight mountain school, go for a backcountry snow-cat tour or enjoy an exhilarating heli-ski adventure. Snowbird offers 4 hotels, 15 restaurants, conference facilities, summer activities, Oktoberfest and a full-service spa, all surrounded by spectacular granite peaks - making Snowbird a world-class destination.

Mission and Values

Snowbird’s ambition is to provide unique big mountain experiences that grow the committed Snowbird family. This includes both our team members and our guests. By helping everyone experience what makes Snowbird unique and special, the environment, the mountain, the canyon and the people. In this way they make memories for a lifetime, “memories that match our mountain”.

Are you a passionate, outgoing team player with a positive attitude? Would you thrive working in beautiful Little Cottonwood Canyon? Snowbird is a year-round resort offering full-time, part-time and seasonal positions. Working at Snowbird requires flexibility, enthusiasm and a willingness to help your fellow team member in any situation. Snowbird has three priorities above all else: team members, guests and the environment. Happy, motivated team members result in happy, satisfied guests, all working and playing in an environment unlike any place in the world. Join our community this winter season. We have ski and resort perks!

Lead Host

The role of a lead host or hostess is to create amazing dining experiences by warmly greeting and seating guests, using names when possible, and maintaining a smooth operation through the use of a waiting list. You'll oversee the host desk and hosts while ensuring the guests are receiving impeccable service.

Your role will consist of:

  • Training hosts
  • Ensuring hosts follow procedures
  • Graciously great and seat guests
  • Adjust flow of guests with a waiting list
  • Call out name and party number when table becomes available
  • Once guests are seated, gently pass out menus and state who their server will be
  • Review each table for proper presentation before guests are seated
  • Talk with guests to ensure they are satisfied with their dining experience
  • Respond to complaints and help resolve issues with appropriate team members
  • Assist bussers and/or servers when appropriate
  • Communicate with servers and managers
  • Thank guests as they exist the restaurant

Host Qualifications / Experience

  • High School Diploma or equivalent
  • Restaurant experience is a plus
  • Must be at least 18 years of age for am shifts
  • Must be at least 21 years of age for pm shifts
  • Food Handler Permit and Alcohol Certification
  • A positive attitude and ability to work well under pressure
  • Exceptional grooming habits

Expectations (Physical Requirements & Working Conditions)

  • Travel to Snowbird Resort
  • Must be able to lift 25 lbs
  • Must be able to stand for long periods of time
  • Shifts may vary from early morning to late evening

All job opportunities at Snowbird Ski & Summer Resort Require the ability to comply with our professional appearance, drug & alcohol, and employee conduct policies.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

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