Job description

Department: Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:
This is an opportunity to join the Technology Warehouse Team as a Lead Shipping Associate. This role will help define the processes of tomorrow and work on improving our current processes on top of the day to day shipping tasks.

All of Southwest’s People come together to deliver on our Purpose; Connecting People to what’s important in their lives through friendly, reliable, and low-cost air travel. The Lead Shipping Associate delivers on our Purpose by managing the logistics f or shipping, receiving, and inventory management . As part of a growing Team, this role will have the opportunity to develop and refine current processes to ensure they become more efficient and effective. The Lead Shipping Associate is detail-oriented and enjoys working in a dynamic environment where they’ll get to use their continuous process improvement mindset to drive the future of Southwest.

As a Lead Shipping Associate, you can expect:
Fly for free, as a privilege, on any open seat on all Southwest flights—your eligible dependents too.

Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck.*

Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.* *

Explore more Benefits you’ll love: swa.is/benefits

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.

For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the Company.

Southwest Airlines is an Equal Opportunity Employer. We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Responsibilities
Maintain accurate asset and inventory records in Dash - ServiceNow
Pack and unpack items to be stocked on shelves in the warehouse
Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools and/or power tools
Drive physical inventories
Prepare documents, such as work orders, bills of lading, or shipping orders, to route materials
Determine shipping methods, routes, or rates for materials to be shipped. Record shipment data, such as weight, charges, space availability, damages, or discrepancies, for reporting, accounting, or record keeping purposes
Confer or correspond with Team Leader to rectify problems, such as damages, shortages, or non-conformance to specifications
Contact carrier representatives to make arrangements or to issue instructions for shipping and delivery of materials
Deliver or route materials to departments using hand truck, conveyor, or sorting bins
Support Team Leader with Thought Leadership on logistics and warehouse operations and participates in creating plans for improvement and roadmaps
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Ability to be a self-starter and work well unsupervised
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective distribution of goods
Ability to determine causes of operating errors and deciding what to do about it independently
Ability to understand the implications of new information for both current and future problem-solving and decision-making, and the ability to relate this to peers
Ability to determine the kind of tools and equipment needed to do a job
Ability to monitor and assess performance of yourself, other individuals, or organizations to make improvements or take corrective action
Ability to help manage the teams' work and tickets to meet agreed SLA's
Skilled in Microsoft Office Suite, Adobe Systems Adobe Acrobat, IBM Content Manager, IBM Notes, ServiceNow
Education
Required: High School Diploma or GED
Experience
Required: Advanced-level experience, seasoned and specialized knowledge in:
shipping and receiving
operating a forklift
A background in logistics or warehousing is preferred but not required.

Preferred Experience:

• Operating a Forklift
• Valid driver’s license for Box Truck operation and deliveries
• Warehouse pick/pull ticket experience
• Work experience in shipping and receiving
• Experience in process improvement
• Extensive experience in Logistics and Warehouse Management

Licensing/Certification
Must possess a current, valid driver's license issued in the United States for Box Truck operation and deliveries
Forklift certification
Physical Abilities
Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
Ability to communicate and interact with others in the English language to meet the demands of the job
Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
Ability to sit for long periods of time
Ability to lift and/or carry up to 50 lbs.
Other Qualifications
Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
Must be at least 18 years of age
Must be able to comply with Company attendance standards as described in established guidelines

• 401(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits

** ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Company

Southwest Airlines is an Equal Opportunity Employer.
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