Duke University:

Duke University was created in 1924 through an indenture of trust by James Buchanan Duke. Today, Duke is regarded as one of America’s leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Position Summary

Many of Duke University’s strategic academic goals rely on a growing set of educational technologies to enhance the learning of Science, Engineering, Mathematics, or Computational Thinking concepts across the many disciplines in the Duke curriculum.

This position works on the Learning Technology Services and Strategy team within Learning Innovation supporting the teaching and learning mission of Duke University by providing technical support, service management, and functional leadership for more STEM-focused learning technologies. Ideal candidates will possess a curious and proactive mindset, enjoy delivering outstanding customer service, and thrive in both individual and collaborative team environments.

Learning Innovation is committed to creating an accessible, supportive environment and to help create Duke educational experiences that recognize diversity and cultural competence as integral components of academic and organizational excellence. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.

Responsibilities

Primary Focus - 60%

Shared LTS Duties - 40%

Supervisory Responsibilities

None

QUALIFICATIONS

Diversity, Equity and Inclusion are core values of Learning Innovation. We believe that the educational environment is enhanced when diverse groups of people with diverse ideas come together to work and learn. Applicants with a demonstrated commitment to issues of diversity in higher education are particularly encouraged to apply.

Education:

BS/BA or relevant education and or/experience

Experience:

Required:

Demonstrated ability to

• Troubleshoot technology issues with users, stakeholders, and vendors and use good judgment to resolve them.
• Manage a complex workload, prioritize tasks, and use good judgment in providing IT services to users
• Communicate effectively with both technical and non-technical audiences across a variety of media including email, web conferencing, and in-person.
• Troubleshoot technology issues with users and use good judgment to resolve them.

Preferred:

• Understanding of pedagogy and how learning technologies help achieve the teaching and learning mission of the university.
• Experience with STEM teaching & learning; how teaching techniques, environments (such as labs), and grading may differ from other teaching and learning environments
• Create service and project deliverables such as schedules, scope documents, or analysis.
• Collect and interpret user feedback and system metrics.
• Plan and facilitate presentations and workshops.
• Prior experience working in a higher education academic technology unit.

Working Conditions

• Hybrid working environment with up to 80% work from home options available
• Occasional weekend/evening shifts required

About Learning Innovation

Learning Innovation reports organizationally to Duke’s Vice Provost for Learning Innovation and Digital Education, and currently includes four teams. This position is within the Learning Technology Services & Strategy team.

• DLI’s mission and guiding principles
• Our current activities are shown on our Year in Progress page.
• Our recent annual reports summarize prior work.

About Working at Duke

Duke is a diverse community committed to the principles of excellence, fairness, and respect for all people. We actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. We believe that when we understand, celebrate, and tap into our uniqueness to creatively solve problems and address shared goals, our possibilities are limitless.

Duke offers a comprehensive benefits package, which includes both traditional benefits such as health insurance, leave time and retirement, as well as wide-ranging work/life and cultural benefits. Details can be found at: http://www.hr.duke.edu/benefits/index.php.

These statements are intended to describe the general nature and level of work being performed by the employee in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

To be considered for the position, please submit a cover letter and resume along with your application.

Minimum Qualifications

Education

Refer to Job Description

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.