Job description

The Loan Administration Supervisor will maintain open and constant communication with these other departments to handle all aspects of the customer’s auto loan account, internal process support, account management, inquiries, loan administration, and problem resolution.
This position is expected to use computerized system for tracking, information gathering, and troubleshooting. Must be able to multitask, be flexible to change, handle, organize and resolve constant email messages/questions throughout the day, and perform various administrative duties as assigned. The Loan Administration department is responsible for assisting other departments with regards to customer related cash receipts, account level research as well as loan servicing system updates as required by various Flagship departments.
This position, in addition to supervising the Loan Administration Specialist, will work hand in hand with the various loan servicing departments to ensure customer accounts are appropriately maintained in the Shaw loan servicing system as well as with the Accounting and Treasury departments to ensure cash receipts are disseminated to the proper parties for handling (including deposits to the bank and posting customer payments when warranted).
What is a day in the life at Flagship as a Loan Administration Supervisor?

• Reviews the work of the Loan Administration Specialist, ensuring the complete and accurate processing of check receipts log
• Bank deposits
• Customer payment files
• Maintains payment processing files and provides copies and payment information to Accounting department when required
• Research financial change notices and processes them as appropriate per internal customer instructions
• Reviews and verifies the accuracy of customer refund requests to prepare them for payment
• Identify, research, and resolve customer account issues identified by other departments using the computerized system in a timely manner
• Execute loan administrative activities that support Loan Servicing
• Oversee staff person in accurate and timely processing of all mail inflow, logging checks, and maintaining various activity logs
• Accurately calculate account adjustments and understand financial concepts around loan amortization
• Compile supporting documentation for loan activity to support ad hoc business request
• Ability to manage escalated account situations
• Independently identify trends in terms of required tasks and ad hoc requests to improve business processes
• Ability to communicate process improvements, in a role of subject matter expert

About you:

• Required: High School Diploma or equivalent
• Required: College degree or equivalent supervisory job experience
• Required: 3 or more years’ experience in similar role and at least 1 year experience as supervisor
• Preferred: Shaw loan servicing system and Auto Finance experience
• Proficient in Internet search tools, e-mail, and Microsoft office products (Shaw or similar consumer lending system experience a plus)
• Maintain strict confidentiality with customer auto loan account information
• Exceptional verbal and written communication skills
• Excellent active listening skills
• Ability to achieve and even surpass established goals
• Ability to display high level of personal accountability and ownership for work performed
• Independently driven and motivated to thrive in a fast paced and changing environment
• Demonstrate willingness to learn and be challenged by continual professional development
• Must be punctual and dependable in coming to work
• Adhere to instructions, processes, procedure, policy, and management direction
• Must be able to lift packages up to 40 pounds
• Must be able to work under pressure with the ability to meet deadlines and goals
• Organizational skills

If you’re interested in partnering with a certified Great Place to Work company that encourages you to be your best, visit www.FlagshipCredit.com/Careers for a complete list of career opportunities and information on our company.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Work Location: One location

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