Job description

www.greenmood.us

Open Position:
Customer Service and Logistics Coordinator

About GreenMood:
Leading provider of preserved moss green walls and acoustical solutions.
Headquartered out of Belgium with US offices in New York, NY and Pasadena, CA.

Customer Service & Logistics Assistance:

• Be the point of contact for communication regarding order processing.
• Provide excellent customer service while handling client concerns and complaints
• Collecting and tracking of purchase orders and payments from customers
• Coordinate shop drawing approval between internal team and clients.
• Ability to learn how to read architectural drawings and shop drawings
• Point of contact to clients for shipping status.
• Work with various shipping vendors to track and provide status updates on shipping dates with internal team and clients.
• Coordinate scheduling of installations
• Provide vendor paperwork to contractors upon request such as certificates of insurance, and contractor pre-qualification paperwork, etc. (Training will be provided)
• Work with internal team to generate proposals and estimates. Must be comfortable with using CRM system (Odoo.Training will be provided.)
• Occasional assistance with drop off / pick up of sample boxes/ packages.
• Additional various administrative tasks as needed to support National Sales Director and

Operations Director

Ideal Candidate will be:
High Level of Customer Service Skills & Experience, Outgoing Friendly Personality,Calm Under
Pressure, Able to Work in a Fast Paced Environment, Ability to See Big Picture, Adaptability,
Highly Tech Savvy, Keen Attention to Details, Possess Excellent Verbal & Written
Communication skills, Effective Problem Solving Skills, Honest, Accountable, Can Do Positive
Attitude, Self Starter. Team player. Willing to take on mundane administrative tasks, Comfortable with physical labor, Must be able to lift up to 25 lbs on occasion.

Preferred Software Experience:
- Microsoft Office Suite, Google Office Suite
- Comfortable with learning new accounting and CRM systems ODOO

Education and Experience Requirements:
- Recently graduated with a Degree in Business Administration would be plus or relevant experience.
- Current position is full time, 40 hours a week
- Pay is $20 per hour
- Must be able to drive
- Must be able to lift 20 lbs

Job Location:
The Job location is Pasadena, Los Angeles, California
50% of the work may be remote and 50% in office / workspace and/or meeting Ops Director in person for training/coaching purposes

Job Types: Full-time, Contract

Pay: From $20.00 per hour

Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Office: 1 year (Required)

Work Location: One location

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