Job description

Description

Resource Innovations is seeking Inbound Customer Service / Data Entry Specialists to provide processing and customer support for multiple clients throughout the nation. If you agree that climate change is one of the biggest issues facing the world today and want to be able to do something contribute to climate change mitigation, then working for Resource Innovations Business Processing team is for you.

Resource Innovations, now combined with Nexant, is a substantially woman-owned, woman-led energy consulting firm dedicated to creating equal access to clean resources through diverse partnerships. The company’s deep roots and broad expertise in resource efficiency, policy development, coalition and partnership building, and market-based technology support enable the delivery of highly successful energy programs. Nexant brings over 20 years of expertise in demand-side management, grid management, and renewables, as well as a comprehensive suite of software designed to support these initiatives.

Duties and Responsibilities

• Collection of mail at local UPS Store and for the transportation to the office.
• Sorting and scanning of all physical mail for entry into processing system.
• Preparation of outgoing correspondence as required.
• Effectively archive all scanned applications and catalogue for record retention.
• Intraday management of digital submissions and dispersal to processing queues.
• Taking customer service calls in pursuit of first call resolution.
• Data Entry - enter data into various database applications
• Provide customer service activities such as responding to emails and phone calls.
• Provide exceptional customer service and call handling in a customer centric environment.
• Safeguard confidential customer information.
• May provide peer training to co-workers job shadowing support as assigned in area of responsibility.
• Willing to support any program within the department as assigned.
• Other duties as assigned

Requirements

• A high school diploma or equivalency required
• Must be willing to work on site in our Salt Lake City office
• Strong verbal and written communication
• Detail oriented, sharp memory and accuracy skills
• Call center experience or customer service and chat experience is a plus
• Proficiency in Microsoft Office programs, specifically Microsoft Word and Excel
• Proficiency with Outlook and MS supported programs
• Superior organizational, prioritization, and attention-to-detail skills are required
• Excellent verbal and written communications skills with clients and all levels of internal employees
• Self-motivation and exceptional follow-through skills are a must
• Ability to work through difficult tasks in a professional manner

Benefits

Resource Innovations offers competitive salaries based on candidate's qualifications. Resource Innovations also offers three weeks paid vacation per year, paid holidays, a 401(k) plan with employee matching funds and an overall comprehensive benefits package.

Job Type: Full-time

Pay: $39,000.00 - $41,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Salt Lake City, UT 84107: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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