This position earns an hourly rate, PLUS commission! There is great earning potential in this high-demand product area!

Major Products Salespersons are one of the points of contact for customers seeking sales or parts assistance in the Major Products Department (i.e., wood stoves, gas refrigerators, etc.) in Lehman’s Kidron Store. Along with other Major Products team members, Major Products Salespersons help to create a memorable visitor experience by engaging with customers in a friendly manner and by providing excellent customer service.

• Possess and maintain an excellent motor vehicle driving record, possess a valid Ohio Bureau of Motor Vehicles approved driving license, and valid insurance in the event that assistance is needed with deliveries or installations.
• Greet customers and ensure an excellent first impression by engaging the customer in a positive manner and assisting the customer in determining needs and/or wants.
• Study and maintain up-to-date product knowledge and installation instructions.
• Describe merchandise to customer and explain use, operation, and appropriate care and maintenance of merchandise.
• Recommend, select, and help locate or obtain merchandise based on customer needs and/or desires.
• Obtain and maintain up-to-date knowledge of current and past merchandise in order to assist past, present and future customers.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
• Demonstrate use or operation of major products and accessories.
• Answer questions about Lehman’s and its merchandise.
• Coordinate the handling of customer orders with the doc at Dalton Warehouse to ensure prompt and excellent customer service.
• Compute sales prices, total purchases, and receive/process cash/credit payments into the POS system.
• Respond to customer phone calls and emails related to sales, parts, and installation or service scheduling.
• Research replacement parts using different mediums such as online or catalog sources in order to determine replacement part stock numbers and/or prices.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Prepare in-stock orders for shipping parts to the customer(s) or pick-up at the store.
• Prepare sales order(s).
• Receive, mark and stock parts in the warehouse according to prearrange systems.
• Assemble merchandise as needed.
• Take physical and logical inventory of stock parts and notify Purchasing Assistant for replenishment.
• Examine returned parts for defects, and exchange defective parts or give a refund.
• Maintain up-to-date vendor contact information and share information with buyers.
• Stock merchandise.
• Maintain orderly and organized sales counter and work area as well as showroom floor.
• Clean shelves, counters, tables, and merchandise in the Major Products area.
• Rearrange Major Products floor models, as well as other smaller products, in the showroom area.

Experience: Minimum experience required is 2 years of retail sales or commensurate experience preferred; prior experience with technical sales and/or HVAC is desirable, but not necessary to apply. Lehman’s will provide on-the-job training for qualified applicants.

Certifications:

• Obtain and maintain National Fire Institute (NFI) Certification
• Obtain and maintain Chimney Sweep Certification
• Obtain and maintain a Lehman’s Forklift Certification

About us: Voted Amish Country’s Best Destination five years in a row, Lehman’s is the iconic store where everything old is new again. With a retail store, print catalog and web site, Lehman’s helps customers all over the world take the next step on their journey to a simpler life with practical products for the home and garden. The company has been featured in The Wall Street Journal, LA Times, The Washington Post, Smithsonian Magazine and HG-TV.

We are committed to being a great place to work and encourage our team members to excel and grow professionally. As a member of our team, you can expect a great work life with Sundays free for your family, no late evenings and a great benefits package that includes access to medical, dental and vision insurance (Full-Time only).

At Lehman's, we serve others as we would want to be served. You can expect a great working atmosphere and a team that wants to see you succeed. If you would like to join a company that works each day to go beyond our customers’ expectations, please apply for this great opportunity.