Encanterra® Country Club

Encanterra features eighteen holes of golf, two Resort Clubs, multiple dining options, state-of-the-art health and fitness facilities, exceptional tennis and pickleball complexes, indoor and outdoor pools and a full-service Alvea Spa, which recently was named the state’s top Clubhouse Spa by Arizona Foothills magazine. Our weddings & events spaces are also among the best in the San Tan Valley.

Where: Queen Creek, 45 minutes from downtown Phoenix & Scottsdale, Arizona

POSITION OVERVIEW:

The Banquets Manager supervises and coordinates activities of the Food and Beverage (F&B) Department employees and oversees and assists in all F&B functions. This position reports to the Director of Food & Beverage or the Club Manager.

KEY RESPONSIBILITIES:

• Communicate the core values and mission of BlueStar Resort & Golf (BSRG) to support the achievement of company goals.
• Ensure a consistent set of superior standards of food service and quality are meeting or exceeding employee and guest expectations.
• Work in partnership with the Catering & Sales Manager and/or F&B Manager.
• Interview, hire, train, schedule, supervise, and support banquet staff as needed; create weekly schedules; coach and encourage team members to be successful.
• Oversee banquet staff and work with kitchen staff to ensure quality, timeliness of food preparation, and customer satisfaction.
• Oversee all F&B functions (i.e. corporate parties, weddings, etc.).
• Maintain effective communication between all members regarding banquet operations, safety, and employee concerns.
• Recognize and celebrate team member’s success and maintain a sense of humor.
• Work directly with the event supervisor during the function; provide full coordination for the host on the day of the event.
• Provide operational reports and budget support as requested.
• Other duties and responsibilities may be assigned.

PERSONAL ATTRIBUTES:

• Must be highly customer oriented and responsive with high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team-building skills including the ability to lead, cooperate, and motivate.
• Must be role model and able to live our BlueStar core values:
  • Honesty and Integrity
  • Respect for the Individual
  • Teamwork
  • Competitive Spirit

MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:

• High School diploma or equivalent preferred.
• One to three years’ related experience and/or training, or equivalent combination of education and experience preferred.
• One to three years’ experience supervising a team of managers or another supervisory role required.
• Must meet the state and federal minimum age requirement for serving alcohol, if applicable.
• Current Food Handlers Card and TIPS® Certification (Training for Intervention Procedures).
• Computer literate with working knowledge of Microsoft Office, including Excel.
• Knowledge of restaurant database software a plus.
• Knowledgeable about county regulations.
• Ability to understand and implement BSRG dining standards.
• Ability to write routine reports and correspondence.
• Must possess basic computational ability as well as budgetary analysis.
• Must have planning, problem-solving, decision-making, delegation, time management, and employee development skills.
• Must have excellent written and verbal communication skills, with an ability to respond to the needs and requests of staff members and guests.
• Must be able to consistently achieve high work standards; attention to detail, accuracy, and timeliness.
• Must demonstrate initiative and make independent decisions, based on sound judgment.
• Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected.
• This position requires a flexible schedule to include evenings and weekends, and may require minimal travel.
• Valid driver’s license is required.

WORK ENVIRONMENT:

This position operates in a professional indoor office environment, as well as other areas throughout the facility, including the kitchen and outdoors. Standard office equipment, such as computers, phones, copy and fax machines are regularly used. Kitchens are housed with equipment, such as an oven, stove, dishwasher, slicer, coffee machine, steamer, mixer and chef’s knives. While in the kitchen, the employee may be exposed to heat, steam, or fire.

An employee may also be required to work on a patio or for an outdoor event, with exposure to outdoor weather conditions and occasionally native wildlife. The noise level in the work environment can be loud. Outdoor environments may require walking on variable terrain while carrying items and navigating typical event obstacles, including, but not limited to, groups of people, table set ups and decorations, plants and the natural landscape.

PHYSICAL DEMANDS:

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job.

While performing the duties of this job, the employee is regularly required to see, speak, and hear, taste and smell, sit, stand and walk for long periods of time, bend, kneel, use hands to fingers, handle or feel, and reach with hands and arms. Frequent hand washing is required. The employee must be able to occasionally lift and/or move up to 20 pounds. The position requires manual dexterity and moving in a fast-paced environment.

BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER