Description/Job Summary

About Us:

Selene Holdings, LLC is one of the top residential mortgage companies uniquely positioned to customize loan servicing options for each homeowner. We have separate Title and Diligence businesses that enable us to provide comprehensive services to our partners and customers. Since launching in 2007, we passionately work to provide creative loan resolution strategies designed to preserve homeownership. With the power of Pretium behind us we are positioned for continued expansion and growth. Join us on our mission to transform mortgage servicing and help preserve home ownership throughout the United States.

Position Summary: Responsible for the overall performance of the Collateral Management and Document Management Departments

Responsibilities/Duties

Essential Duties and Responsibilities:

• Management level oversight of:the Collateral Department's' moving and safeguarding collateral documents. assignments as needed - researching, preparing, obtaining signatures, recording, and tracking
• Compliance Letters as required of new acquisitions
• Research issues with title, loan origination, property, etc.
• Imaging of all collateral documents and servicing files to ECM and Doc Net
• Payment of Due Diligence invoices to be paid by the Investor
• Repurchase requests with the investor and prior lender; monitors and follows up as needed
• Compilation of claims against Reps and Warrants; coordinate with Investors and vendors
• Movement of assets into and out of the Trusts
• 404 Compliance Letters when moved into the Trusts
• Responsible for reporting of status and activity of the department to senior leadership
• Ensure the highest level of internal and external client service
• Provide support and direction to peers/managers within the corporation
• Ensure that all Securitizations and Agency portfolios are serviced in accordance with all applicable Pooling and Servicing Agreements, all investor/state/federal/compliance/and regulatory guidelines
• Identify, manage and implement long-term projects and process procedure improvements to ensure timely and accurate reporting
• Offer best practices to assist growth revenue and decrease expenses while maintaining the highest level of service to our investors
• Represent the organization in internal and external cross-functional relationships between other departments
• Represent Collateral Management Department on projects related to process improvements
• Look for ways to continually improve performance and look for innovative solutions to problems
• Directs mailroom operations and vendors by monitoring reports, ensuring that SLA's are being met, escalating issues and maintaining frequent contact
• Designs and implements long-term strategic goals and short-term tactical plans for managing and maintaining mailroom and imaging systems and processes
• Analyzes business needs and works with Business Intelligence to implement technical solutions
• Ensures that proposed and existing systems and processes are aligned with organizational goals and objectives
• Assures the appropriate management of electronic and paper documents
• Implements and maintains policies and procedures for mailroom and imaging areas
• Identifies processes across the organization that can be improved through automation
• Performs regular audits of files and documents stored with offsite storage vendors
• Supports audits (internal, external, 3rd party) in order to verify that regulatory and quality requirements are being met
• Directs, trains, and develops mailroom staff
• Maintain high level of confidentiality to protect privacy rights
• Recognizes and recommends operational improvements
• Establishes internal controls to reduce errors and customer complaints
• Develops and maintains department policies and procedures
• Provides coaching, training and development to staff to ensure company and department goals and key performance indicators (KPIs) are met
• Measures and documents staff performance, attendance and compliance with job duties, expectations, regulations, guidelines, policies and procedures
• Prepares and provides monthly reports to senior management

This is not a remote opportunity.

Required Skills

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The qualified candidate must have:

• Strong leadership skills with the ability and experience to manage people
• Ability to work well under pressure, handle competing priorities and meet deadlines
• A high level of confidentiality to protect privacy rights
• Effectiveness as a team player
• Ability to easily prioritize job duties according to the needs of the company
• Strong sense of professionalism and positivity
• Strong professional and interpersonal communication skills verbally and through written electronic correspondence
• Ability to develop rapport with all levels of associates and establish credibility
• Excellent listening skills and the ability to use good judgment
• Strong interpersonal/relationship building skills
• Ability to work with a variety of people and have coping skills to handle difficult personalities, ranging from coworkers to clients
• Problem solving and decision making ability
• Ability to produce quality work
• Ability to think and solve problems strategically
• Advanced analytical skills, ability to analyze problems and provide appropriate solution
• Excellent attention to detail
• Ability to multi-task

Competencies: To perform the job successfully, an individual should demonstrate the following:

• Business Acumen - Understands business implications of decisions. Conducts cost-benefit analysis. Displays orientation of profitability. Demonstrates knowledge of market and competition. Aligns work with strategic goals.
• Business Ethics - Treats people with respect. Keep commitments. Inspires the trust of others. Works with integrity and ethically. Upholds organizational values.
• Change Management - Develops workable implementation plans. Communicates change effectively. Builds commitment and overcomes resistance. Prepares and supports those affected by change. Monitors transition and evaluates results.
• Leadership - Exhibits confidence in self and others. Inspires respect and trust. Reacts well under pressure. Shows courage to take action.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement. Takes responsibility for subordinates' activities. Makes self-available to staff. Provides regular performance feedback. Develops subordinates' skills and encourages growth. Solicits and applies customer feedback (internal and external). Fosters quality focus in others; Improves processes, products and services. Continually works to improve supervisory skills.
• Planning & Organizing - Prioritizes and plans work activities. Uses time efficiently. Plans for additional resources. Sets goals and objectives. Organizes or schedules other people and their tasks. Develops realistic action plans.
• Language Ability: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Required Experience

Education/Experience: High school diploma or general education degree (GED) required. Bachelor's degree (B. A.) or higher in business related field from an accredited four-year college or university preferred. Four to ten years' related experience and/or training required. At least two years' experience in supervisory or team lead role required.

• In addition to having problem resolution skills, the individual must be analytical, organized, detail oriented and have the ability to consistently meet multiple deadlines.
• The individual must also possess strong verbal and written communication skills and be team-oriented.
• Prior underwriting experience and the ability to ensure loans adhere to targeted investor guidelines along with extensive knowledge in loan documentation and exception clearing and a thorough understanding of prime, sub-prime, and highly distressed loan portfolios is also required

Computer Skills: Working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook). Previous experience with Kofax and Sagent preferred.

Supervisory Responsibilities: Responsible for the overall direction, coordination and evaluation of their department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems.

Travel: Some travel may be required.

Details

Why Selene?

Selene Holdings, LLC is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)
• Medical, Dental &Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene Holdings, LLC reserves the right to amend and change responsibilities to meet business and organizational needs.