IronOaks at Sun Lakes

Comprised of two interconnected neighborhoods - Ironwood and Oakwood - the community is among the most desirable retirement destinations in the Valley thanks to its combination of mature landscape, diverse amenities, and in-town location. The community features two fabulous clubhouses, 45 holes of golf, fitness, tennis & pickleball, softball, pools, trails, and much more.

Where: Located in towns of Chandler & Sun Lakes, Arizona

POSITION OVERVIEW:

The HOA Operations Manager leads the team that is the first impression for guests entering the community, helps maintain the aesthetic beauty of the community by working with the ALC Committee, issuing permits, enforcing the Covenants, Conditions and Restrictions, Architectural/Landscape Guidelines, Rules and Regulations, and other governing documents of the community.

KEY RESPONSIBILITIES:

• Communicate the core values and mission of BlueStar Resort & Golf (BSGR) to support the achievement of company goals.
• Work with the Director of Finance, Director of Community Services, and General Manager to prepare and execute the annual departmental budget.
• Work with fellow Association department heads to develop long and short term plans to assure continued safety of the Association members, guests and vendors.
• Act as Association liaison for local law enforcement authorities.
• Maintain gate host team schedules, training manual, and information logs.
• Work with Patrol officers to ensure the safety of Association members, guests and vendors.
• Maintain accuracy of HOA and Tops [One] software system by ensuring all new information is entered immediately, staying updated on changes to the software, and continuously working with the team on training in the system.
• Ensure accuracy of all Architectural/Landscape guidelines, rules and regulations, and other governing documents by providing knowledgeable and informative input on necessary changes and feedback during Architectural/Landscape committee meetings regarding all Architectural documents.
• Develop educational programs, notices, and/or postings for distribution to homeowners via available websites, e-mail, or newsletters that provide information on maintaining the Association’s standards.Communicate the core values and mission of BlueStar Resort & Golf (BSGR) to support the achievement of company goals.
• Work closely with the ALD Administrative Assistant to ensure that the Homeowner database is current, functional, and secure.
• Work closely with Director of Community Services to develop, manage, track and update the Architectural/Landscape Department financial budget.
• Work closely with the Director of Facilities regarding mechanical issues related to the community access points.
• Provide weekly updates to the Director of Community Services concerning active ALC permits and/or HOA violations.
• Meet with homeowners and contractors to resolve various questions, inquiries, and conflicts that may have occurred or may occur in the future.
• Work closely with the ALC Chairperson to ensure complete Association compliance.
• Develop, hire, train, coach, supervise, guide, evaluate, and discipline staff as necessary while cultivating a positive team environment.
• Ensure that timekeeping records of all staff are consistently up to date and accurate for proper payroll processing.
• Coordinate the resale disclosure process.
• Other duties and responsibilities may be assigned.

PERSONAL ATTRIBUTES:

• Must be highly customer oriented and responsive with high need for closure.
• Able to work under pressure and balance multiple priorities and assignments.
• Strong team-building skills including the ability to lead, cooperate, and motivate.
• Must be role model and able to live our BlueStar core values:
  • Honesty and Integrity
  • Respect for the Individual
  • Teamwork
  • Competitive Spirit

MINIMUM REQUIREMENTS / QUALIFICATIONS / SKILLS:

• Bachelor’s degree in related field preferred.
• Two to three years’ homeowners’ association management experience required.
• Four to five years’ related experience in management, decision making or related discipline such as marketing or marketing communication.
• Base knowledge of local plants and landscape material is helpful.
• Computer literate with working knowledge of Microsoft Office and Tops [One] software.
• Ability to write reports and business correspondence.
• Must have strong analytical, organizational, interpersonal and communication skills, with excellent negotiation and customer services skills and an ability to respond to the needs and requests of members and the committee.
• Must demonstrate initiative, with an ability to think, work, solve practical problems, and make decisions based on group input and sound judgment.
• Must be comfortable working in a fast-paced environment where continuous improvement is expected.
• This position requires a flexible schedule to include evenings and weekends, as well as possible travel.Bachelor’s degree in related field preferred.
• Valid driver’s license is required.

WORK ENVIRONMENT:

This position generally operates in a professional environment with both indoor and outdoor exposure. This includes exposure to weather conditions and occasionally native wildlife, when outdoors on the facility grounds. There is routine use of standard office equipment, such as computers, phones, copy and fax machines. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to see and hear, speak clearly and understand the speech of another person, sit, stand and walk (occasionally for an extended period), use hands to fingers, handle or feel, bend, and reach with hands and arms. The employee must be able to occasionally lift and/or move up to 20 pounds.

BLUESTAR RESORT & GOLF IS AN EQUAL OPPORTUNITY EMPLOYER