Job description

Why Mayo Clinic
Mayo Clinic is the nation's best hospital (U.S. News & World Report, 2022-2023) and ranked #1 in more specialties than any other care provider. We have a vast array of opportunities ranging from Nursing, Clinical, to Finance, IT, Administrative, Research and Support Services to name a few. Across all locations, you’ll find career opportunities that support diversity, equity and inclusion. At Mayo Clinic, we invest in you with opportunities for growth and development and our benefits and compensation package are highly competitive. We invite you to be a part of our team where you’ll discover a culture of teamwork, professionalism, mutual respect, and most importantly, a life-changing career!

Mayo Clinic offers a variety of employee benefits. For additional information please visit Mayo Clinic Benefits. Eligibility may vary.

Position description
The Mayo Clinic Store Manager is responsible for day to day operations of the retail store(s) at multiple locations and campuses for the Mayo Clinic. Supervises employees and job functions including staffing, coaching and employee development. Has hiring and firing authority. Optimizes area productivity, resolves service problems and develops and maintains policies and procedures. Responsible for maintaining good product selection, and keeping employees trained on products, competitively sets pricing. Coordinates closely with the Mayo Clinic Store enterprise leadership team to ensure consistency in processes, policies, product selection and customer relations. Strategically plans displays, promotions, signage and product changes at all locations, and with other franchise locations. Works closely with Mayo Clinic Store Business Office to assure Medicare/Medicaid compliance. Maintains compliance with HIPPA and other third party payer requirements. Oversees multi-million dollar budget annually and is responsible for profit and loss. Candidate must also possess strong customer service and interpersonal skills. May partner with Clinical areas in assuring patient satisfaction, compliance and seamless service for the enterprise. Works with GBS in initiatives to grow the business. Maintains solid inventory control and manages expenses well.

This position will initially be responsible for the efficient and timely opening of a new Mayo Clinic Store within the Rochester community. This will include, but not limited to, the training and onboarding of new/current staff, developing initial merchandising and inventory plans and following current store policies and procedures to create a new work environment to meet current and new patient demands.

Qualifications
College degree in business or other related field required or 2 years post-secondary and 5 years’ experience in management of retail business, including staffing, inventory management, customer service, buying, cash management, and pricing. Must be customer focused, service oriented and possess strong skills in team building, communication, decision making, problem solving and goal setting. Knowledge of PC Windows required. Leadership experience, knowledge of medical terminology, some exposure to durable medical equipment, HCPCS coding and a strong business sense. Strong customer service skills. Solid understanding of marketing, e-commerce, social media and Brand management. Personal computer application experience required. Strong interpersonal skills, teamwork and organizational skills. Previous supervisory experience required. Strong customer service attitude. Previous experience within Mayo Clinic preferred

Bachelor’s degree in Business or related field and 2 years’ experience in a retail leadership position. In lieu of Bachelor’s degree, an Associate’s degree and 4 years’ experience in a retail leadership position may be considered. Masters degree preferred. Minimum of 2 years in a retail position required.

Exemption status
Exempt

Compensation Detail
$76,294.40 - $106,828.80 / year

Benefits eligible
Yes

Schedule
Full Time

Hours / Pay period
80

Schedule details
As needed to meet business needs. Standard store operating hours are Mon-Fri 8am to 5pm, no weekends/holidays.

Weekend schedule
No normal weekend hours.

International Assignment
No

Site description
Mayo Clinic is located in the heart of downtown Rochester, Minnesota, a vibrant, friendly city that provides a highly livable environment for more than 34,000 Mayo staff and students. The city is consistently ranked among the best places to live in the United States because of its affordable cost of living, healthy lifestyle, excellent school systems and exceptionally high quality of life.

Recruiter
LaTavish Smalls

EOE
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.

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