Description/Job Summary

About Us:

Selene Title is part of a multi-line of business financial services firm with a mortgage servicing company, a loan diligence company, a title company, and an insurance brokerage. There are locations in Jacksonville, FL, Salt Lake City, UT and Dallas, TX. Founded in 2007 to address needs in the mortgage industry, we strive to provide amazing client and borrower experiences. Selene Title has developed a reputation of trust, reliability, and commitment to serve our clients in their real estate transactions. We pride ourselves in being at the forefront of all technological advancements and are constantly accommodating our services to fit our clients' needs. Efficiency is one of our core values and we have streamlined numerous processes that can now be managed completely online. A positive attitude coupled with proven creative thinking and actions are attributes we seek in all of our employees. If you want to make a difference, then Selene Title is the place for you!

Summary

The Manger - Post Closing Operations position is responsible for the day-to-day management of the team of Escrow Officers and Escrow Processors to ensure the proper handling of all closing functions and ensuring that all client inquiries/escalations are successfully resolved.

Responsibilities

• Set daily/weekly goals to ensure the proper review, processing and closing of all real estate transactions
• Monitor daily volume to ensure orders are distributed properly among team members to operate the team at maximum efficiency to meet client and budgetary goals
• Submit, review, approve and track all documents for recording and title policy issuance in accordance with ALTA Best Practices, company and client requirements
• Review documents to determine if liens/judgements can be removed, process loan amount changes, title updates and fee changes on title commitments and policies in accordance with rates and underwriter guidelines
• Manage and approve timecards, work and PTO requests and adjust as needed for anticipated order volume
• Conduct team meetings to communicate new processes, improvements, and training as needed
• Review, and if necessary, develop employee training and performance and manage as appropriate

Job Requirements

• Multi-state experience with title and closing transactions, experience working on REO transactions preferred
• Experience managing high volume, multi-state title production and closing teams in various locations
• Working knowledge of state-specific title examination practices and underwriting guidelines
• Working knowledge of state-specific escrow and settlement practices and underwriting guidelines
• Experience working with various state departments of insurance on audits, exams, and issue remediation
• Strong leadership skills with the ability and experience to manage people
• Ability to work well under pressure, handle competing priorities and meet deadlines
• A high level of confidentiality to protect privacy rights
• Ability to easily prioritize job duties according to the needs of the company
• Strong sense of professionalism and positivity
• Strong professional and interpersonal communication skills - verbal and written
• Ability to develop rapport and establish credibility with all levels of associates
• Excellent listening skills and the ability to use good judgment
• Strong interpersonal/relationship building skills
• Ability to produce quality work
• Ability to think and solve problems strategically
• Advanced analytical skills, ability to analyze problems and provide appropriate solution
• Excellent attention to detail

Qualifications

• Must have four to six years related industry experience and/or training with at least two years' experience in supervisory or manager role required. Strong title or closing background, strong client management, experience with defining and implementing quality control processes, reporting and project management.
• Computer skills: working knowledge of and experience with Microsoft Office (Word, Excel, and Outlook). Experience with SoftPro or ResWare preferred.

Why Selene Title?

Selene Title is committed to the total wellbeing of its employees and therefore offers one of the best benefits packages available in the industry today, which includes:

• Paid Time Off (PTO)
• Medical, Dental & Vision
• Employee Assistance Program
• Flexible Spending Account
• Health Savings Account
• Paid Holidays
• Company paid Life Insurance
• Matching 401(k) Plan

The job requirements listed above are representative of the knowledge, skills, and/or abilities required. This job description is not an inclusive list of all duties and responsibilities of this position. Incumbents will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. Selene Title reserves the right to amend and change responsibilities to meet business and organizational needs.