Job description
Opportunity at a Glance:
This leader is charged with being a role model for the organization TEACH values and fosters a culture of CARE consistent with organization’s mission, vision, and purpose. Responsibilities:
Who We Are:
Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University. Adtalem and its institutions have more than 10,000 employees and a network of more than 275,000 alumni.
Adtalem was named one of America’s Most Responsible Companies 2021 by Newsweek, and one of America’s Best Employers for Diversity in 2021 and 2022 by Forbes. Follow Adtalem on Twitter @adtalemglobal, LinkedIn or visit Adtalem.com for more information.
The Manager, Registrar Services will be responsible for direct oversight, coaching, training and development of Registrar Services Representatives responsible for multiple functions. Is responsible for managing day-to-day operations and student escalations, as well as assessing the effectives of services provided. Is responsible for developing and implementing strategies to meet the needs of institutional partners and accomplishing operational objectives for institutional partners.
This leader is charged with being a role model for the organization TEACH values and fosters a culture of CARE consistent with organization’s mission, vision, and purpose.
- Provides leadership to promote and maintain integrity, accuracy, and timeliness in the delivery of service to students and institutional partners
- Directs and manages a Registrar Services team and provides leadership to continually improve institutional partner services
- Evaluates and reviews current customer service, operational practices, and processes and advises senior leadership on recommendations for improvement
- Ensures that the department is appropriately staffed, which includes responsibilities of interviewing, training and supervising colleagues to create a workflow to promote efficient use of colleagues’ time and resources
- Develops, implements, and monitors schedules that provide effective coverage to ensure quality
- Ensures that staff knows and understand their responsibilities, authorities, and accountabilities
- Provides regular feedback to colleagues regarding productivity and quality and conducts performance reviews to help overcome colleague performance issues
- Responds to escalated matters and strive to resolve in a timely and professional manner
- Quantifies and reports enrollment figures using enterprise systems and tools. Ensures accuracy of this data and resolves discrepancies
- Assists with researching student matters pertaining to academic progress, policy, registration, etc
- Demonstrates and communicates current, detailed and accurate knowledge of University policies, federal and state regulations in a manner that displays deep understanding of the rationale and the value of the policy or procedure
- Completes other duties as assigned
- Bachelor’s degree required
- A minimum of 4-7 years of combined professional experience required
- Prior people management experience required
- Experience working in a service-oriented industry and environment
- Understand and support internal and external customer needs
- Exceptional leadership, critical thinking, organizational, and interpersonal communication skills
- Ability to interact with all levels of the organization and work in a fast-paced environment
- Ability to work independently and make sound decisions with limited supervision or direction
- Proven ability to set deadlines and ensure projects are completed
- Strong presentation skills and prior experience speaking in front of senior leadership
- Ability to adapt to change quickly
We are proud to be an EEO employer M/F/D/V. At Adtalem, we welcome everyone and have a strong commitment towards diversity and inclusion. We encourage our Colleagues to be their true authentic selves and support laws that prohibit discrimination everywhere we do business. We also maintain a drug-free workplace.
Who We Are:
Adtalem Global Education (NYSE: ATGE) is a leading healthcare educator and provider of professional talent to the healthcare industry. With a dedicated focus on driving strong outcomes that increase workforce preparedness, Adtalem empowers a diverse learner population to achieve their goals and make inspiring contributions to their communities.
Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University. Adtalem and its institutions have more than 10,000 employees and a network of more than 275,000 alumni.
Adtalem was named one of America’s Most Responsible Companies 2021 by Newsweek, and one of America’s Best Employers for Diversity in 2021 and 2022 by Forbes. Follow Adtalem on Twitter @adtalemglobal, LinkedIn or visit Adtalem.com for more information.
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