Employee Mission

Manufacturing Quality Technician – Film/Extrusion/Converting

The Quality Technician is responsible for urgently investigating and driving corrective action projects for site complaints and systemic issues. This individual develops and maintains highly effective relationships with all site and commercial team members by communicating frequently.

Key Outcomes:

Organization Development:

• Achieves ‘meets or exceeds expectations’ performance management ratings for all MBO’s and Key Responsibilities.
• Interface effectively with other functions to maximize success and increase expertise across the entire organization.

Quality Management - Core Results:

• Customer Satisfaction
  • Meet or exceed site internal/external Quality site metric.
  • Enhance quality process and testing methods on the production floor.
  • Drive root cause/corrective action projects for systemic or trending issues to reduce YOY impact by 15%.
  • Implement and facilitate corrective actions for internal and external customer complaints.
  • Urgently respond to all customer technical and/or quality concerns.
    • New inquiries < 24 hours
    • Claim closure < 30 days
  • Communicate and manage claim investigation, including providing response timelines expectations, with customers and internal team (BDMs, Operations Manager and customer service).
  • Inform production department of all quality non-conformances, working as necessary to facilitate corrective actions.
  • Authorize, disposition and track MRB material (targeting < 48-hour disposition).
  • Partner with supply chain to facilitate cross-functional investigations regarding supplier complaint resolution.
    
• Technical Knowledge and Communication:
  • Document and formally report all quality complaints monthly, including status and steps taken to prevent re-occurrence (customer complaints, material held in impound, supplier claims, project updates, etc.)
  • Develop a robust knowledge of products, applications, and end-use processes.
  • Detail oriented and ability to effectively learn manufacturing processes.

Continuous Improvement - Enterprise Value Creation:

• Write and implement procedures and process flows for job duties and specifications critical to quality.
• Develop control plans for all manufactured products coated and converted.
• Develop incoming supplier inspection processes and ensure they are maintained for all products and machines.

Required Attributes:

• Professional, Positive Attitude, Team Worker, Computer Skills – Windows Office Programs (Outlook, Excel, Word), Communication Skills (Verbal/Written), Problem Solver, Organized, Data-driven.