Job description

Gannett Co., Inc. (NYSE: GCI) is a subscription-led and digitally focused media and marketing solutions company committed to empowering communities to thrive. With an unmatched reach at the national and local level, Gannett touches the lives of millions with our Pulitzer-Prize winning content, consumer experiences and benefits, and advertiser products and services.

Our current portfolio of media assets includes USA TODAY, local media organizations in 46 states in the U.S., and Newsquest, a wholly owned subsidiary operating in the United Kingdom with more than 120 local news media brands. Gannett also owns the digital marketing services companies ReachLocal, Inc., UpCurve, Inc., and WordStream, Inc., which are marketed under the LOCALiQ brand, and runs the largest media-owned events business in the U.S., USA TODAY NETWORK Ventures.

To connect with us, visit www.gannett.com.

Supervisor Outbound sales, USA TODAY NETWORK/GANNETT
The Gannett Outbound Call center has an immediate opening for the Outbound Sales Supervisor position. The Outbound Sales Supervisor reports to the Outbound Retention Manager. The Outbound Sales Supervisor will be required to have advanced knowledge of products, along with advanced knowledge of procedures and guidelines. This position is responsible for recruiting, supervising, live coaching, and motivating team members. This position requires an individual who can communicate and assess the work performance of their employees and identifying areas that need improvement. Ensuring that business goals, deadlines and performance standards are met.

Responsibilities

• To recruit, supervise, live coach, and motivate outbound sales team to achieve quality sales production to meet home delivery volume expectations.
• Must meet department sales goals on a monthly basis.
• Ensure that all sales reps provide excellent customer service to internal and external customers in a professional and timely manner, conveying to all customers our appreciation for their business.
• Monitor, coach and motivate outbound sales and retention staff on a daily basis to develop successful selling techniques in order to achieve individual and departmental sales goals
• Monitor performance levels of individual outbound sales representatives and retention representatives, initiating Performance Improvement Plans according to the department's minimum productivity standard.
• Assist in recruiting, selecting, and training new outbound sales and retention representatives to maintain budgeted OBS payroll hour level.
• Compile, track and analyze individual performance via required reports (daily, weekly, monthly, and annual reports).
• Develop and implement weekly sales contests, within budgeted resources, to motivate outbound sales and retention teams to achieve department objectives.
• Conduct ongoing live coaching for existing outbound sales and retention staff on a daily basis/weekly/monthly basis.
• Develop and maintain accurate records including but not limited to individual and department

productivity, quality, attendance, payroll and performance evaluations.

• Execute special projects as assigned by management.
• Utilize auto dialer to maintain efficient and effective campaign performance. Track and analyze auto dialer reports for effectiveness.
• Effective sales scripting, targeting campaign segmentation.
• Maintain a good safety record by training and monitoring employees to perform work safely.
• Investigate all employee injuries to determine cause and take necessary preventive action.
• Able to react productively and handle other essential tasks as assigned

Requirements
1. Minimum of 1 year of Sales Leadership experience in call center setting
2. Strong problem-solving and analytical skills are required. Must have strong time management and organizational skills.
3. Ability to work effectively in a fast-paced, high-pressure, ever-evolving environment.
4. Excellent interpersonal and leadership skills along with excellent verbal and written communication skills are mandatory
5. A track-record of innovation and initiative
6. Proven record of successfully leading in a goal-oriented, highly accountable sales team in a fast-paced environment.

Gannett Co., Inc. is a proud equal opportunity employer committed to building and maintaining a diverse workforce. As such, we will consider all qualified applicants for employment and do not discriminate in connection with employment decisions on the basis of an applicant or employee’s race, color, national origin, ethnicity, ancestry, citizenship status, sex, gender, gender identity, gender expression, religion, age, marital status, personal appearance (including height and weight), sexual orientation, family responsibilities, physical or mental disability, medical condition, pregnancy status (including childbirth, breastfeeding or related medical conditions), education, genetic characteristics or information, political affiliation, military or veteran status or other classifications protected by applicable federal, state and local laws in the jurisdictions where Gannett employs employees. In addition, Gannett Co., Inc. will provide applicants who require a reasonable accommodation, as a result of an applicant’s disability or religion, to complete this employment application and/or any other process in connection with an individuals’ application for employment with Gannett Co., Inc. Applicants who require such accommodation should contact Gannett Co., Inc.’s Recruitment Department at Recruit@gannett.com.

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.