Job description

Position Description

Market Director

Position

The Market Director reports directly to the Sr. Regional Director and is responsible for the overall management of their assigned market. They provide supervision, direction, and leadership to multiple professionals charged with carrying out day to day operations and ensuring quality services to adults with physical and intellectual disabilities and chronic mental illness. The Market Director also ensures compliance with all applicable policies and standards of the Company, as well as state and federal rules and regulations. The Market Director is expected to maintain close relationships with regulatory bodies as well as with families and/or guardians.

The incumbent is responsible for planning, organizing, implementing, and maintaining strategies and initiatives in the following key area:

Direct Line Reporting Structure

Direct line departments include Residential, Day Habilitation, and Employment Services programs. Responsibilities include development, integration, coordination, and ongoing support for all programs within given market. Facilitates Trivium service excellence efforts on client satisfaction, employee engagement, and fostering an engaging culture that fulfills our mission.

Dotted Line Reporting Structure

Matrix reporting departments include Administration, Human Resources, Information Technology, Asset Management, Finance, and Quality. Responsibilities include the development, integration, coordination, and ongoing support for assigned matrix operations at respective market.

Essential Duties

This position includes, but is not limited to, the following essential functions:

• Direct all aspects of the assigned markets service delivery programs to meet standards of CARF, HCBS, DIA and other regulatory services.
• Develop and oversee assigned program budgets in conjunction with company's CFO. Monitor and adjust expenditures monthly to stay within annual budget. Ensure that all revenue targets are monitored and met.
• Direct operational strategies by analyzing trends and designing strategies and performance measurements to promote better productivity, program compliance and fiscal management.
• Abide by and enforce all company safety policies, Americans with Disabilities Act (ADA) standards, Occupational Safety and Health Administration (OSHA) regulations, Health Insurance Portability and Accountability Act (HIPAA) regulations, Corporate Compliance policies, and Code of Ethics; employ safeguards as directed by Safety committee, HIPAA laws and the Trivium Life Services Compliance Officer and CEO.
• Provide subject matter expertise (SME) to Regional Sr. Director, Vice President of Operations, Sr. Leadership Team, Board of Directors, and all staff in assigned focus areas, including: HCBS, ID Waiver, Habilitation Waiver, Money Follows the Person, etc.
• Lead and ensure Quality Assurance standards are met in delivery of services in all aspects, including accreditation and compliance surveys, compliance with Quality Framework requirements, and service documentation and billing. Monitor the billing process ensuring submission in a timely fashion and revenue is maximized in accordance with delivery of high-quality services.
• Ensure appropriate staffing levels for all market programs to meet client demand and optimize staffing levels to drive program growth, following standard recruiting and hiring processes as implemented by HR department.
• Collect, analyze, report, and make recommendations on service data, including incident reports, human rights restrictions, behavioral support plans, and outcome measurement system.
• Manage and maintain program census/enrollment at budgeted capacities; while actively pursuing additional opportunities to sustain and expand programs.
• Lead local market efforts around public relations, collaborations, events, and speaking engagements, as well as fund development efforts. Develop and present marketing materials and presentations to promote services and persons served inclusion within their local communities while networking with community businesses and other service agencies. Work a flexible work schedule to accommodate the company's needs as applicable.
• Other duties as assigned by supervisory personnel.

Knowledge, Skills, and Abilities

• Builds and develops internal and external relationships, creates partnerships, builds trust, share ideas, and accomplishes work.
• Develops others to become more effective through strengths, expectations, and coaching.
• Embraces change and sets goals that align with the company’s vision.
• Encourages and inspires others through positivity, vision, confidence, challenges, and recognition.
• Able to gather and evaluate information that leads to smart decisions.
• Provides clear communication and shares information regularly and concisely.
• Holds themselves and their team accountable for their performance.
• Followed by what is in the existing job description in this section
• The ability to follow and lead by example the Company's mission to empower individuals and to actively seek out opportunities for an enhanced quality of life.
• The ability to embrace and display Trivium Life Services values and philosophies of a person-centered approach, while instilling and ensuring its application with all staff. Oversee and ensure an active Spiritual Growth Program.
• The ability to cooperate and effectively advocate for persons served with funding sources, case managers, MCOs, CPC, social workers, employers, and families; ensure open communication channels with all stakeholders.
• The ability to effectively recruit, hire, train, assign, direct, counsel, discipline, and evaluate performance of team at assigned site, while ensuring compliance with employment law. Ensure same for all direct care and supportive staff.
• The ability to works collaboratively to promote community relations by being visible and involved in the community.
• Responsible to ensure product acquisition and stocking of appropriate materials, products, and equipment for assigned areas, including but not limited to safety materials.
• Possess outstanding written, verbal, communication, persuasion, and presentation skills with the ability to communicate at all levels of the organization including, but not limited to, the Board of Directors, families, case management, and community and civic leaders.
• The ability to display strong organizational and analytical skills; and demonstrate the ability to organize, manage and execute responsibilities under limited time frames within a fast paced and changing environment.
• Ability to adapt and change per the vision of Trivium’s Senior Leadership team as well as thrive in an era of rapidly changing managed care and regulatory environment.
• Ability to influence key decision maker to foster growth and promote the organization when opportunities arise.
• The ability to ensure provision of exemplary, innovative, and best of class services which exceed our client's expectations.
• The ability to convene and lead meetings as needed and staff meetings at least monthly.
• The ability to provide effective stewardship with all company assets, including, but not limited to, facilities, equipment, and vehicles.
• The ability to enforce and assist in the development and implementation of corporate policies and procedures, and marketing strategies.
• The ability to provide reports to the Regional Sr. Director, Vice President of Operations, Sr. Leadership Team, Board of Directors and Board committees, and other levels of management throughout the organization as well as governmental and regulatory entities as required.
• Ability to manage multiple projects and tasks within defined timeframes.
• Ability to attend and successfully complete all necessary orientation and training functions, while participating in ongoing trainings, research, seminars, and committees/affiliations to stay abreast of new trends and methods for enhancing services for persons served.
• Must have proficiency in Microsoft Office software, i.e., Word, Excel, Outlook, and Power Point.
• Must possess or secure and maintain certification in First Aid and CPR; and a valid Chauffeur's license with a driving record that is acceptable to Trivium Life Services auto insurance company.

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the Market Director job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions of the job.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is required to stand, walk, reach with arms and hands; and occasionally required to climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

The employee must be able to travel between locations daily; and occasionally attend seminars/trainings or meetings which may require overnight stay.

Working Conditions

Working conditions are normal for an office environment. The noise level in the work environment is usually quiet to moderate. Work requires occasional weekend and/or evening work, although rarely, and the ability to remain on-call and available to provide staff and client support in event of emergencies.

Requirements/Qualifications

This position requires the following minimum qualifications to be met:

• Bachelor's degree in Business Administration, Human Services, or a related field from an accredited college or university is preferred, or a demonstrated combination of experience, coursework, and trainings in a related field.
• A minimum of five (5) years' experience in management and/or operational management.
• Experience in a health care field and/or the day treatment/habilitation service areas of intellectual disabilities or mental illness, and experience with Medicaid preferred.
• Demonstrated experience of strong leadership, organizational, analytical, and management skills (managing people, processes, and projects) with a focus on program coordination, staff development, and support to those vital employees delivering care to persons with disabilities.

Confidentiality Statement

I acknowledge and understand that I may have access to confidential information, including Protected Health Information (PHI), regarding employees, clients, or the public. In addition, I acknowledge and understand that I may have access to proprietary or other confidential information or business information belonging to Trivium. Therefore, except as required or permitted by law, I agree that I will not:

• Access or attempt to access data that is unrelated to my job duties at Trivium.
• Access or attempt to access Protected Health Information (PHI) beyond my stated authorized HIPAA access level.
• Use or disclose to any other person, or allow any other person access to, any information related to facility that is proprietary or confidential and/or pertains to employees, students, clients, or the public. Use or disclosure of information includes, but is not limited to, verbal discussions, FAX transmissions, electronic mail messages, voice mail communication, written documentation, “loaning” computer access codes, and/or another transmission or sharing of data.
• Use or disclose Protected Health Information (PHI) for use in violation of HIPAA regulations.

I understand that Trivium Life Services and its employees, clients, or others may suffer irreparable harm by use or disclosure of proprietary or confidential information and that facility may seek legal remedies available to it should such use, or disclosure occur. Further, I understand that violations of this agreement may result in disciplinary action, up to and including, termination of my employment.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call
• Weekend availability

Work Location: Hybrid remote in Sioux City, IA 51101

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.