Job description

Position Summary

The Medical assistant is part of a healthcare team assisting medical providers in rendering professional care to patients within an ambulatory/primary care setting.

Core Job Responsibilities:

• Take vital signs, perform phlebotomy and quality controls, administer medications/vaccines, monitor patient’s charts and assess patient needs through discussion with patient and /or family.
• Respond to patient questions and provide health care information, ensure that needs of patients and their families are addressed, and health center policy is followed.
• Review medical records for overdue labs and procedures and notify providers as necessary.
• Contact appropriate entities (e.g. lab, imaging studies, consultation reports, hospital discharge summaries, Emergency Department reports, etc.) for medical data collection to help prepare for patient visits.
• Assist provider with onsite procedures
• Return patients phone calls; schedule patient appointments
• Follow up with patients regarding lab results and schedule appointments with specialists
• Ensure sufficient and appropriate supplies are available in exam rooms
• Maintain open lines of communication with providers, front desk staff and other clinic employees and utilizes a team-based approach to coordinate patient care.
• Complete the patient check-out procedure at the end of the visit, including any follow up needed. Ensure all patient concerns have been met prior to the patient’s departure.
• Provide de-escalation; calm and/or defuse irate callers and patients by working with them to identify and properly address concerns
• Secure patient information and maintain patient confidence by completing and safeguarding medical records; keeping patient information confidential
• Assist at front desk as needed
• Travel to other health centers for training and to provide coverage (as necessary)
• Successful completion of Medical Assistant Competency program upon hire and annually thereafter

Requirements/Preferences

• High school diploma or equivalent required
• Medical Assistant diploma from an accredited program required
• Certification or Registration preferred
• A minimum of one (1) year experience preferred
• CPR certification required
• Basic proficiency with Microsoft Office products (Outlook, Word, etc.) required
• Basic proficiency with EHR preferred, Epic a plus

Competencies/Behaviors

• Customer service orientation; ability to interact effectively with diverse patients of all ages and backgrounds
• Communication; excellent written and verbal communication skills
• Attention to detail and accuracy; ability to enter data into patients charts and medical record system accurately and completely
• Proactive; ability to anticipate provider needs in examining and treating patients
• Organized; ability to multitask and complete tasks in a fast-paced environment with ongoing interruptions
• Ability to follow directions and comply with health center policies and procedures
• Collaboration and team work; ability to work cooperatively as part of a medical team
• Cultural competence; ability interact with individuals from a variety of socio-economic, cultural, and religious backgrounds

We don’t discriminate for any reason. We welcome talent who believes in our mission, drives the organization forward and cares about the value they bring to an organization.

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