Since 1979, the Portland community has trusted Central City Concern (CCC) to help people create meaningful, long-term change. Every year, we serve more than 13,000 people experiencing or at risk of homelessness with affordable and supportive housing, person-centered health care, addiction recovery and employment assistance. By providing health care, housing and jobs, CCC is ending homelessness in Portland and helping people achieve their highest potential.

CCC’s Blackburn Center is seeking Medical Assistants to join our team!

Schedule: Monday – Friday, 7:30am – 5:15pm. 4 x 9-hour shifts per week, plus one half day!

Pay Rate: $20.75/hr with certification, $19.75/hr without certification.

This position will work as a member of a multi-disciplinary team at the Blackburn Center to deliver comprehensive, person-centered, integrated services to the Portland Eastside community. The Blackburn Medical Assistant (MA) plays a critical role in patient care. MAs work to support providers and patients throughout the patient visit and are also integral members of the patient care team. MAs provide patient-centered care and work closely with providers and all clinical staff. MAs also work with coordinators, front desk and non-clinical staff to ensure clinic flow is smooth and patient experience is positive.

The Successful Candidate:

You are eager to work in a healthcare environment that serves a vulnerable population of people. You have the ability to consider the impacts and outcomes for underserved communities during decision-making process.

Duties to Include:

• Actively participate in the integration of services at the Blackburn Center and identify new opportunities to improve collaboration between and within service and care teams while carefully following information-sharing guidelines.
• Proactively identify opportunities for improvement within Blackburn Center workflows and logistics. Participate in review of Blackburn Key Performance Indicators; review and contribute to continuous improvement opportunities and plans.
• Build understanding of and appreciation for diversity among Blackburn Center clients and support their connection to culturally responsive and culturally specific services as requested.
• Manage patient flow, including but not limited to:

o Preparation for pre-visit huddle with clinical team, including chart review for immunizations, screenings, chronic conditions, mental health issues
o Preparing patients per standard workflow, including but not limited to:
o Collection, documentation and reporting of patient’s vital signs per clinic protocols.
o Completion of preventive screening questions
o Medication reconciliation with patients
o Exam room stocking and setup pre-visit and clean-up post-visit
o Completing and documenting provider orders
o Assisting providers and care team in scheduling of medical referrals

• Administer injectable medications per provider order, with appropriate documentation according to clinic protocols.
• Maintain medical/lab equipment and records in compliance with State and Federal regulatory requirements.
• Maintain and clean supply rooms, exam rooms and MA work stations.
• Receive, document and direct patient telephone calls in a complete and timely manner according to protocols.
• Participate in outreach to patients in order to encourage engagement in care and proactive health measures.
• Complete and document procedures per provider orders and clinic standards.
• Contact pharmacy with new prescriptions and refills.
• Maintain a clean, safe clinic environment, respecting scope of practice and clinic best-practice.
• Observe clients of the same gender as they provide urine drug samples, secure samples via chain of custody procedures.
• Maintain and complete appropriate data entry as it relates to urine drug screens, such as transcribing point of service results as well as lab results and LCMS or GCMS results.
• Ensure that urine drug screen procedure is trauma informed and patient centered.

Requirements:

• Completion of a Certificate-level Medical Assistant program accredited by the Commission on Accreditation of Allied Health Educational programs (CAAHEP), such as AAMA or NCCT, is preferred.
• Minimum of one (1) year recent, verifiable medical assistant experience within a health care setting, with a behavioral health setting preferred.
• Bilingual preferred.
• Previous experience working with underserved populations, specifically people without stable housing, preferred.
• Must have current BLS certification prior to start.
• If a recovering chemically dependent person, must be in a program of recovery and able to provide demonstration of sobriety for a minimum of two years.
• Must have the ability to read labels and distinguish between colors.
• Must generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, and climb stairs with reasonable or no accommodation.
• Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit.
  

Benefits: Central City Concern offers an incredible benefits package to our employees!

• Generous paid time off plan beginning at 4 weeks per year at the time of hire. Accrual increases with longevity.
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• 10 paid Holidays PLUS 2 Personal Holidays to be used at the employee’s discretion.
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14 and 21.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)