Planned Parenthood Northern California (PPNorCal) is seeking a Medical for our Redding Health Center. This role is full-time, 40 hours per week. PPNorCal provides a comprehensive benefits package including 100% employer paid medical insurance for the employee, 50% employer paid medical insurance for dependent children, dental and vision coverage, employer paid life and long-term disability insurance, 15 days of paid time off to start, 10 paid holidays, and a 403(b) retirement plan with 4% employer match.

APPLICATION INSTRUCTIONS: After review of your application, resume and qualifications, you may be invited to the next phase of the selection process, which includes a pre-recorded video interview, responding to screening questions. If you are being invited to do the video interview, you will receive an email and text with the video platform link and will have 5 days to complete this video interview.

SUMMARY

Work in family planning, prenatal, (if offered) and abortion services as a member of a health care team to provide health information to patients and health center-based services. Assist Center Directors/ Managers as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The RHS II/III works in family planning, prenatal, (if offered) and abortion services as a member of a health care team to provide health information and health center-based services to patients.

The RHS II/III is trained in front and back-office responsibilities;

Front office includes;

• 
  Utilizing excellent customer service skills,
• check-in and check-out patients,
• schedule appointments, answer phones, enter data proficiently into the Epic EPM/EHR system.Learn and be knowledgeable in third party insurance requirements.
• Assess patient eligibility for funding, health insurance and/or fees. Collect payments, and complete on-line eligibility processes.
• Review and reconcile billing on a daily basis

Back office includes;

• Provide health information and instructions to patients and assist other staff in a patient-centered manner.
• Process and document lab work.
• Assist in the recovery room if surgical services are provided.
• Demonstrate proficiency in medical assistant tasks including taking vital signs, venipuncture, injections, providing information on birth control and STI’s, proficiency in EHR templates/workflow, and providing information on pregnancy options and HIV.
• Accurately perform all vital signs and lab tests, including blood draws and injections and document accurately in the EHR.
• Work as a team member to set-up and clean-up exam rooms and lab, handle lab specimens, stock supplies, and maintain lab equipment.
• Assist other clinical staff including RN, Clinician, and/or Physician as directed.
• Assist in family planning, STI, abortion and prenatal services (if applicable) to include providing information about pregnancy options and support in a caring, non-judgmental, factual manner.
• Assist in all aspects of abortion procedure, including performing vital signs, lab work, and tissue processing as needed; assist physician during procedure while being supportive of patient; and assist in recovery room.
• Schedule appointments, provide information about medical services and appropriate referrals, and provide health information as appropriate.
• Maintain complete patient confidentiality at all times.
• Function as a member of a health care team, demonstrating a positive attitude and willingness to assist team members at all times. Handle communication problems with other staff and managers directly, constructively, and with sensitivity.
• Ensure accurate completion and patient understanding of all necessary forms.
• Abstract or scan medical records into the electronic health record as needed.
• Input and update patient information in the electronic health records application.
• Adhere to affiliate goals and policies on professionalism, wait time in-health center, and the system for addressing patient complaints.
• Maintain professional image through appropriate dress and manner. Treat other staff and patients with courtesy and respect at all times, under all circumstances.
• Participate in health center efforts to achieve established goals for productivity.
• Participate in health center/affiliate efforts to achieve established revenue cycle goals.
• Remain flexible and available to extend/change scheduled hours as needed to meet needs of the health center and our patients.
• Follow affiliate-wide protocols, policies, and procedures, and any center-specific policies and procedures. Understand and demonstrate, in all interactions, the importance of high-quality care, including accurate charting, filing, and follow-up.
• Participate in maintaining general upkeep of the facility; keep lobbies, reception area, and other rooms tidy.
• Float RHS staff are required to travel to multiple regional based health centers as requested. May be short notice and travel will be greater than 50% of time.
• Other administrative responsibilities as assigned.
• Active participation in the advancement of PPNorCal’s Diversity, Equity, and Inclusion commitment.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

• Associate degree (A. A.) or equivalent from two-year College or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience.
• Experience working in a health care setting preferred.
• Knowledge of medical assistant practices and reproductive health care preferred.
• Ability to work calmly, efficiently and represent the organization with a high degree of professionalism.
• Excellent customer service, problem solving, judgment, organizational, and communication skills.
• Ability to multi-task and to work independently and as a member of the team.
• Flexible and able to work in other health center locations, as requested.
• Must be able to travel to Administration Offices to attend trainings and meetings as needed.
• Bilingual in English and Spanish highly desired.
• Ability to support the provision of reproductive healthcare services to socioeconomically diverse populations with cultural competency.
• Ability to support the provision of reproductive health care services with a non-judgmental, patient-centered approach.
• Commitment to quality health care.

LANGUAGE SKILLS

Ability to read and interpret documents such as medical protocols, safety rules, operating and maintenance instructions, and procedure manuals. Ability to document in medical chart concisely, accurately, and according to PPNorCal protocols.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Ability to manage cash, make change, and balance the daily posts.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of basic keyboarding, internet access and email systems.

PROTECTED HEALTH INFORMATION (PHI) ACCESS REQUIREMENT

As required for patient treatment and health care operations.

CERTIFICATES, LICENSES, REGISTRATIONS

Medical Assistant certificate desired but not required.

OTHER SKILLS, ABILITIES, QUALIFICATIONS

• Possess the ability to view services through the patients' eyes to serve patients promptly, competently, and in a friendly manner. Possess the ability to recognize complaints as opportunities to improve service.
• Be capable of working in a busy environment, handling multiple tasks simultaneously without compromising accuracy, attention to detail, and courtesy and respect to patients and staff.
• Through meetings and discussions, help develop ideas for improving services in ways that patients value.

Planned Parenthood Northern California is an equal opportunity employer and works affirmatively to include diversity among its staff and does not discriminate on the basis of race, color, ethnicity, religion, sex/gender identity, sexual orientation, national origin, age, disability, income, marital status, or any other irrelevant dimension of diversity. PPNorCal values collaboration between employees of diverse backgrounds and experiences.

We provide healthcare and education services to 137,000 adults and youth every year at 17 health centers located throughout 20 Northern California counties. Planned Parenthood Northern California offers high-quality, affordable health care to all, regardless of income, insurance, or immigration status. We care. No matter what!

Our experienced and caring medical staff gives each patient honest information and personal attention. We provide a full range of services, including birth control, breast exams, cancer screenings, medication and in-clinic abortion, pregnancy testing and counseling, prenatal care, PrEP, and nPEP to prevent HIV infection, STD screening and treatment, vasectomy and infertility services, gender-affirming hormone therapy, and more.