Job description
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Day - 08 Hour (United States of America) This is a Stanford Health Care - University Healthcare Alliance job.
A Brief Overview
The Medical Assistant functions as a member of the clinic patient care team. The position performs clinical tasks and procedures to support the delivery of care. The Medical Assistant is responsible for assisting patients to obtain services in a timely manner and assuring efficient utilization of resources in the coordination of patient care. The Medical Assistant II performs the duties of the Medical Assistant I, in addition, acquired job skills, policies, and procedures to complete substantive assignments/ tasks of moderate scope and complexity; exercises judgment within defined guidelines and practices to determine appropriate action. Performs work in an assigned area to develop expertise needed to be fully functional in an assigned specialty area/clinic.
Locations
Stanford Health Care - University Healthcare Alliance
What you will do
- C-I-CARE (1, 2)
Executes world class practices of service and patient care in support of C-I-CARE standards.
Uses C-I-CARE templates and the following components for all communication with patients and staff:
CONNECT with people by calling them their proper name, or the name they prefer (Mr., Ms., Dr.)
INTRODUCE yourself and your role
COMMUNICATE what you are going to do, how long it will take, and how it will impact the patient
ASK permission before entering a room, examining a patient or undertaking an activity
RESPOND to patient’s questions or requests promptly; anticipate patient needs
EXIT courteously with an explanation of what will come next
Job Scope
Performs independently all of Level I, in addition, but not limited to the following:
Patient portal and inbox message management
Assist with physician procedures
Assist with referral inquiries* (Clinic specific)
Disability paperwork management* (*Clinic specific)
Rx Refill & processing prior Authorization.
Clinic huddle – Assist coordinating.
Trainer/new employee orientation* (*may be clinic specific for Precepts)
Participates in maintenance of department A3.
Assists providers with telemedicine services if needed.
Scribing for providers
Knowledge
Same as Level I and, in addition:
Requires the ability to independently apply knowledge to perform work, as appropriate.
Prioritizes own tasks
Ability to independently check in-basket, refills, patient messages.
Electronic Medical Record System Super User.
Level of Supervision
Continues to develop knowledge and skills.
Work is reviewed for accuracy and completeness.
Assignments are selected to provide increased complexity and variety within the specialty area.
All other duties as assigned including department-specific functions and responsibilities (1, 2):
Performs other duties as assigned and participates in organization projects as assigned.
Education Qualifications
- High School Diploma or GED Required
Experience Qualifications
- 1+ year to 2 years of experience as a Medical Assistant. Required
1+ year to 2 years experience in ambulatory care environment Required
Required Knowledge, Skills and Abilities
- Same as Level I and, in addition:
Professional verbal and written communication skills stated above in CI Care
Proficient Computer skills including but not limited to; keyboarding, Microsoft Office, and electronic medical records.
Applicable scheduling System
Electronic Medical Record System and databases applicable to clinics.
Organizational and multi-tasking skills required for varying procedures and managing interruptions.
Ability to work with others in a flexible, cooperative and collaborative manner.
Licenses and Certifications
- BLS - Basic Life Support required
CMA - Certified Or Registered Medical Assistant required
These principles apply to ALL employees:
SHC Commitment to Providing an Exceptional Patient & Family Experience
Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:
Know Me: Anticipate my needs and status to deliver effective care
Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
Coordinate for Me: Own the complexity of my care through coordination
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
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