Job description
- Provides exemplary customer service; greets and checks-in patient, assist in verification and capture of any missing/inaccurate registration data and insurance information;
- Collect and process co-pays according to policy and make change as needed.
- Applies a consistent telephone greeting, answers telephones, takes complete and accurate messages, triages information, and relays to appropriate party to support operational aspects of patient care.
- Prepares patient's chart upon patient arrival.
- Assists with initial nursing assessments, re-evaluation and revision of care which integrates the recommendations for the other health team members.
- Reviews physician or nurse practitioner orders to determine required procedure and prepares supplies accordingly.
- Identifies patient with 2 identifiers, name and date of birth.
- Performs procedures, treatments and tests as assigned and which fall under the appropriate scope.
- Reports to the attending provider the condition of the patient based on observation. May give injections and medications within scope of practice as instructed. Prepares specimens for the lab to be picked up.
- Provides patients with discharge instructions and schedules follow up appointments.
- Charts all actions taken within the scope of practice and at the direction of the provider.
- Cleans and sets up exam rooms. Rooms patients in to their assigned bed.
- Cleans and sterilizes equipment.
- Receives and records results of procedures and tests.
- Performs supporting clerical functions. To include phones, filing, copying, obtaining records and preparation of forms.
- Reports broken equipment, safety and compliance issues to department manager.
- Performs tasks that are within the scope of position qualifications, knowledge, and permitted by the policies and procedures of the urgent care department, and other local, state, and federal guidelines; and the policies of the OIC.
- Float between departments when needed.
- Performs other duties as deemed necessary by management.
- Confirms the proper site with patient and provider's orders.
- Prepares the patient by explaining procedure.
- Assesses the need for skin protection and age appropriate considerations.
- Assist providers with procedures including suture removal, suturing, and dressing applications.
- Instructs family and patient on proper follow-up and cast care.
- Ensures orders typed in computer match providers' written orders.
- Consults provider if discrepancy or question.
- Reviews providers discharge instructions with the patient and family.
- Fits, teaches crutch training, walker training, and use of supportive devices.
- Makes sure all tasks are placed in the system prior to discharging patient.
- Cleans up work area after completion of procedure and prepares for next patient.
- Charts all actions taken within scope of practice and at the direction of the provider.
- Actively seeks to fill empty beds with waiting patients.
- Cleans and sets up plaster area and patient treatment areas.
- Reviews and assist with maintaining inventory of supplies. May be required to order supplies as needed.
- Communication with department manager and purchasing director in regards to all supplies and equipment required by department.
- Rotates supply stock so that oldest supplies are used first.
- Keeps supply areas neatly organized.
- Maintains a clean and safe patient care and work area.
- Schedules follow-up appointments and enters appointment date and time into computerized scheduler with a high rate of accuracy
- Complies with federal and local laws in ensuring patient privacy.
- Performs related duties as requested.
High School Diploma or GED preferred.- Completion of orthopedic technician training preferred, not required. Training to be provided by company.
- One to four (2-4) years of related experience preferred, experience in patient facing role highly preferred.
- Orthopedic technician certification preferred.
- Current BLS'CPR certification within 90 days of hire.
- Bilingual Spanish preferred.
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